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Quality Assurance Manager

This job is no longer available

Lake Worth, FL, USALake WorthFLUSA

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at


The Quality Assurance Manager coordinates compliance in the shelter program, ensuring that all mandates are met in accordance with the time-frames set forth by the governing/licensing bodies. This position will develop and carry out strategies that will improve services and internal processes to meet benchmarks. This position reports to the Program Director.

Areas of Responsibility: 


  • Conduct quarterly case record reviews using master file checklist and provide the results to the Program Director and Assistant Program Director;
  • Coordinate and assist with internal and external audits for the shelter program and prepare an independent report to the Program Director on all inspections and audits findings;
  • Lead and/or participate in monthly quality improvement meetings;
  • Collaborate with management, supervisors, and direct service staff to address identified areas of improvement and to implement solutions;
  • Assistant with tracking/development of shelter program goals and benchmarks and assist with identifying trends related to but not limited to staff training needs and client service needs;
  • Stay current regarding accreditation and licensing standards related to shelter services;
  • Follow up routinely on ORR requirements including quarterly program progress reports, monthly statistical report, annual program report, ORR cooperative agreement and program expectations for basic shelter, staff secure;
  • Ensure content of case records are kept in accordance with ORR rules, regulation and guidelines and follow up with staff and/or supervisors regarding cases considered out of compliance;
  • Track and file all significant incident reports, self-reported significant incident reports including gang threats and gang involved;
  • Ensure that the facility maintains an effective incident management program that results in continuous decrease in incidents and that all incidents reports are filed as required by ORR and USCRI and correction actions were implemented;
  • Monitor program specific data including shelter services report, outcome targets and summary of barrier to discharge;
  • Serve as a trainer for ORR specific trainings and support the on-boarding of new employees and provide guidance to current direct service staff and supervisors including programming.
  • Perform other job-related duties as assigned by supervisor.


All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

Educational Background: 
Bachelor's Degree


  • Bachelor’s degree in Social Work relevant behavioral services is required;
  • Quality improvement, program development and compliance experience required;
  • Must pass a criminal background, child abuse and neglect registry clearance and other screening requirements including health assessment, Tuberculosis test and drugs test;
  • Valid state issued driver’s license and auto insurance is required;
  • Possess or be able to obtain CPR and basic first aid certification;
  • Written and verbal fluency in English and Spanish is preferred;
  • Proficiency in Microsoft Office required, specifically Excel;
  • Exceptional time management and attention to detail;
  • Support a trauma-informed approach and therapeutic learning environment when interacting with youth;
  • Support all functions that attain and maintain accreditation and compliance with regulatory agencies;
  • Ability to work under pressure and remain calm and composed under stressful situations;
  • Ability to work collaboratively with staff, residents, service providers and others;
  • Ability to evaluate/interpret information and make good and independent judgements or decisions; and
  • Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.



  • Satisfactory completion of USCRI’s Orientation and Training;
  • Satisfactory completion of annual mandatory training; and
  • Complete additional training as identified by supervisor, Program Director or Human Resources.
How to Apply: 

Please submit a resume with cover letter describing your interest and qualifications with your online application.

Apply for Quality Assurance Manager using the link below:

References will be required at time of the final interview.

No telephone calls please. Position will remain open until filled.

Additional Information: 


  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands
  • Occasional lifting (up to 25 pounds), bending, pulling, and carrying;
  • Ability to read, write, and converse in English and Spanish; and
  • Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Listing Stats

Post Date: 
Nov 28 2018
Active Until: 
Dec 28 2018
Hiring Organization: 
US Committee for Refugees and Immigrants