Director of Membership

This job is no longer available

Search for More Jobs
YMCA of the USA
Kittanning, PA, USA
Full-time

As a member of the YMCA Leadership Staff, the Director of Membership, directs all phases of member acquisition, membership engagement, development, sales and retention.  Is directly responsible for staffing, leading the Welcome Center and Child Watch. Works to develop, plan and implement new procedures and methods to achieve Association objectives in membership growth and retention. The Director of Membership will create and embrace a diverse and inclusive YMCA community to grow our local impact, activate our global network and multiply our mission.

This position reports directly to the Director of Operations.

Areas of Responsibility: 
  • Works actively with community businesses, organizations and groups to lead and direct membership programs.
  • Directs and leads member acquisition, development and satisfaction.
  • Is responsible for creating awareness of membership opportunities in and for the community
  • Actively supports and engages in the Annual Campaign to raise awareness and encourage members and participants to contribute.
  • Monitors, reviews and adjusts, as appropriate, membership statistics, acquisition and retention reports.
  • Works with the Director of marketing to deliver quality promotional materials and membership campaigns.
  • Leads and directs the recruiting, hiring, training, evaluating and supervision for all employees within assigned program areas.  Provides ongoing supervision and training to the Welcome Center and Child Watch.
  • Directs and leads Association Customer Service Center consistency in practices and policies, insuring high-quality business practices across the board. 
  • Responsible for identifying target markets within Armstrong County and surrounding communities to promote programs while working with staff to identify membership opportunities.
Educational Background: 
Bachelor’s Degree in a related field
Skills/Experience: 
  • Minimum of two year’s customer service experience and 2 years of management/supervisory experience
  • Excellent customer service, problem-solving, interpersonal, leadership and organizational skills
  • Must be self-directed, motivated, and creative
  • Ability to work with diverse populations
  • Ability to work a flexible work schedule
  • Computer skills in Microsoft Word, Excel, and PowerPoint, and Publisher
Compensation/Benefits: 

Salary: $32,000.00 - $35,000.00

How to Apply: 

http://www.ymca.net/career-opportunities/details/39229

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
May 27 2019
Active Until: 
Jun 27 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit