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Associate Executive Director

This job is no longer available

Kansas City, MO, USA
Full-time

The YMCA of Greater Kansas City has a unique leadership opportunity available. With a focus on youth development, healthy living and social responsibility, we are committed to strengthening communities.  The Platte County Community Center South YMCA works in partnership with Platte County to improve health and well-being.  This facility is 80,000 square feet impacting nearly 4,000 membership units, and has a potential budget size of $3.4 million. When you work at the Y, you’ll have the opportunity every day to deliver, lasting personal and social change.

The Associate Executive Director is responsible for the administration and supervision of program staff, as well as the Welcome Center Associates. This leader ensures all membership inquiries (phone, email, in person) are handled, trains and oversees all associates who handle membership inquiries, and establishes and leads a culture of excellent member service throughout the Center.

The role of the Associate Executive Director (AED) will provide additional center support to the Executive Director by assuming responsibility not only for assigned program area (Member Engagement), but also for overall center supervisor and leadership in the absence of the ED.  

Areas of Responsibility: 
  • Establishes with the center leadership team long range plans for the expansion of programs and services, in harmony with overall Y objectives.
  • Shall act on the behalf of the Executive Director in their absence and also assist in overseeing the day-to-day operations of the Center.
  • Provides leadership and supervision to the Health Living Director, Sports Director and Aquatics Director.  Reviews and evaluates associates performance.  Develops strategies to motivate staff and achieve goals.
  • Directs the Membership, Engagement and Enrollment program to promote recruitment of new members and retention of existing members.  Organizes assigned associates to support membership sales, development and retention goals. Identifies and resolves problem areas to ensure member satisfaction. Implement process for handling membership inquiries via telephone, mail and email.
  • Recruits, hires and leads welcome center team and volunteers.  Reviews and evaluates staff performance and develops strategies to motivate associates and achieve goals. Establish tour coverage on all shifts and train associates on tour process.
  • Establish and implement on-boarding process for all new membership, engagement and enrollment associates.  Train all associates on expected engagement, tour and enrollment expectations and on policies and procedures.
  • Train and coach all associates (Center wide) on relationship building/membership service skills to ensure consistent excellence in service through daily care of members, program participants and volunteers.
  • Reviews, tracks and evaluates membership and participant statistics including but not limited to phone calls, tours, sales and registrations. Creates and continually monitors systems that enable associates to successfully respond to the wants, needs and interests of members and participants.
  • Promotes membership and program enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration.  Conduct new member prospect tours.
  • Manages new member prospects through: leads, tours, walk-ups, no joins, telephone inquiries, referrals, corporate wellness partners, guest passes, terminations, and prospects from campaigns.  Achieve daily and weekly prospecting goals.
  • Leads and ensures the creation of a culture of exceptional member and program participant service. Works with center teams to continually improve member and participant engagement and experience.
  • Conduct member exit surveys. Review and report results.
  • Partners with program directors to develop or enhance programs that meet the needs of members.
  • Develops effective medium to communicate information to members. Maintains and updates information presented to the membership community within the facility.  This includes but is not limited to, bulletin boards, newsletters, flyers, posters, banners, and calendars. Monitor and update the website in conjunction with the association office.
  • Serves as liaison to Brand Advancement to insure association marketing and public relations campaigns are coordinated.  Assist in the planning and execution of special events and services such as health fairs, open houses, media events, membership drives and the annual Healthy Kids Day. Direct center marketing and communication efforts.
  • Provides associate support for assigned committees.  Provides associate leadership for annual support campaign.
  • Represents and promotes the Y in the local community and develops positive working relationships with other organizations, businesses, and governmental entities.  Develops and maintains collaborative relationships with community agencies in service delivery areas.
  • Recommends adjustments to the budget to assure a balanced operation and submits reports on current operations..
  • May ensure the maintenance of facilities and properties of the center to assure high standards of maintenance, safety, cleanliness and to assure that the requirements of regulatory codes are fully met.
  • Serves as a member of YMCA of Greater Kansas City leadership team and supports the overall objectives of the Y.
  • Establishes a high-profile recognition plan that celebrates efforts and ability to engage, connect with, involve and support members/participants.
  • Ensure attendance at community functions and events to promote the Y, including mission, programs and services.
  • Participate in the association’s Annual Mission Campaign, Membership & Sales Team, Community Mission Board meetings, Association Staff Retreat and various center and association meetings and/or trainings.
  • Work Welcome Center as required including evenings and weekends.
Educational Background: 
Bachelor’s degree from an accredited college or university or the equivalent combination of education and experience.
Skills/Experience: 
  • Minimum of five years of experience in management, preferably in a Y or other nonprofit agency.
  • Proven customer service, sales and marketing experience preferably in a membership setting.
  • Proven track record with selling a product or service and meeting or exceeding sales goals.
  • Able to direct assigned operations including volunteer development, supervision
  • of associates, development and monitoring of budgets, marketing and public relations, and program development.
  • Excellent oral and written communication skills including negotiation, presentation skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Intermediate computer skills including experience utilizing email and working in a windows environment.
  • Able to establish and maintain collaborations with community organizations.
  • YMCA Team Leader or Multi-Team/Branch Leader certification preferred.
  • Ability to problem solve and demonstrate sound judgment.
Compensation/Benefits: 

Salary: $50,814.00 - $63,517.00

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Apr 28 2019
Active Until: 
May 28 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit