Directs all aspects of membership, including; recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans, and implements new procedures and processes to expand the Y’s presence with social media marketing while also maintaining quality with current traditional marketing and strategic goals designed to reach all demographics.
Areas of Responsibility:
- Implements membership strategies that promote recruitment of new members and retentino of existing members. Creates a member-focused culture and models relationship building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure members' satisfaction.
- Review, revise and implement a strong Corporate Membership program.
- Leads marketing efforts to maximize enrollments through social media, print, and radio advertisements.
- Conducts ongoing assessment of assigned staff functions to determine required core competencies and skills; and designs and implements training as needed. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment through interactions with existing and potential members. Coordinates with program directors to facilitate program registration, including logistics to support phone, walk-in and web registration.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
- Organizes membership events at the Y and represents the Y at community events to promote programs and memberships.
- Building Supervisor – Responsible for Y during scheduled time (per Y schedule). Will be one night a week and an occasional weekend on duty or on call.
- Leads assigned aspects of the Annual Support Campaign.
- Participates in staff meetings and/or related meetings.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience:
- Previous supervisory experience in customer service.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Ability to speak Spanish a plus.
- Strong interpersonal and communication skills required.
Compensation/Benefits:
Salary: $34,000.00 - $38,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Jun 12 2018
Active Until:
Jul 12 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit