Match Support Specialist

Agency: Big Brothers Big Sisters of Alaska
Location: Juneau, AK

 Job Responsibilities:

This position is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers.  The successful incumbent will produce positive outcomes in the following areas: match closure rate, frequency of match closures, average match length, volunteer rematch rate, and customer satisfaction.

Essential Duties:

• Facilitate match meetings in accordance with volunteer and family schedules.
• Through scheduled in-person, telephone and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
• To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
• Assess individual training, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.
• Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.
• Establish, monitor and meet goals for match length and customer satisfaction. Utilizing the Youth Outcome Survey, assess match impact on youth development.
• Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential.   When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for assessment.
• Share with development staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
• Identify and promote re-engagement of volunteers as Bigs, board members, donors and in other volunteer capacities.
• Assist in handling incoming participant inquiries and volunteer reference calls.
• Other duties as assigned

Qualifications:

• Minimum Bachelor’s degree in social services, human resources or related field preferred.
• Assessment and relationship development experience with child and adult populations.
• Understanding of child development and family dynamics.
• Proficiency in Microsoft OFFICE including Word and Excel.
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
• Ability to form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction and effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.
• Relate well in multicultural environments.
• Effectively collaborate with other staff; use time effectively; and focus on details.
• Ability to collect meaningful data and draw solid conclusions.
• Flexible work hours to meet customer needs.
• If home visitation is indicated, must travel to local communities and neighborhoods.
• Ability to sit in meetings and to work effectively using a computer for long periods of time.   

Salary range: Starts at $17/hr. 37.5 hours/week

Application instructions: Send a cover letter and resume to Trina Resari-Salao, Vice President of Programs, at [email protected]