Responsible for working with current and prospective members to identify their YMCA membership needs.
Areas of Responsibility:
- Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Assists membership director in recruiting, hiring, training, developing, scheduling and directing personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Ensures membership staff has access to all necessary information to answer member inquiries, including, but not limited to; weekly branch updates, facility schedules, program information.
- Coordinates localized membership retention and sales initiatives, in line with association-wide membership strategies.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.
- Responsible for the completion of administrative tasks including but not limited to membership change requests, billing changes, receipt requests and facilitation of bank deposits. Coordinates with accounting as necessary on financial transactions.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA. Facilitates requests for donations.
- Acts as extension of marketing department with regard to branch social media, website, signage, and schedule posting.
- Leads assigned aspects of the fund-raising campaign.
- Participates in staff meetings and/or related meetings.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience:
- Minimum of 2 years of customer service experience.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments
- of the community.
- CPR and First Aid certifications will be required.
Compensation/Benefits:
Salary: $35,000.00 - $38,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 11 2018
Active Until:
Nov 11 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit