The Veterans Benefits Training Manager oversees the design, delivery, and evaluation of veterans benefits training delivered to all levels of WWP National Service Officers and develops and enhances the WWP training curriculum to ensure it meets the standard established by the Department of Veteran Affairs. The Benefits Training Manager creates and implements short- and long-term training initiatives to ensure WWP is meeting the needs of our constituency and is leading innovation in the Veterans Affairs and Veterans Services Organizations (VA/VSO) community. The Benefits Training Manager leads and manages Benefits Training Specialists on the Benefits team.
Areas of Responsibility:
- Oversee the development, delivery, and evaluation of training programs including on-line, instructor led, and blended learning for professional and managerial veterans benefits staff.
- Manage a team of veterans benefits training professionals focused on delivering a high level of service, support, and subject matter expertise to stakeholders.
- Assist with the development of long-term learning strategy and curricula while partnering with program leadership to ensure training programs support changing needs and address new benefits initiatives.
- Apply creative approaches and instructional methodologies to the design, delivery, and evaluation of learning content (e.g., mentoring, demonstration, on the job training, etc.).
- Conduct analysis on training effectiveness, maintain appropriate metrics, and recommend improvements to existing programs as necessary.
- Develop and manage annual training budget.
- Maintain connections to relevant professional organizations and remain abreast of industry trends.
- Provide quality benefits claim reviews utilizing WWP and VA data systems to identify and implement training programs for the WWP Benefits Team to include individual training plans.
- Lead and manage the development and implementation of mandatory developmental and technical training programs.
- Oversee the consistency and quality of the benefits training initiatives.
- Maintain the inventory of WWP training assets and advise how the assets can be effectively utilized and updated to achieve training objectives.
- Identify consolidated training needs throughout the Service Program and develop/determine training requirements.
- Develop, publish and deliver the benefits team annual training plan in coordination with the Benefits team Director and national service officer training priorities.
- Oversee the development and organization of training manuals, multimedia visual aids, and other benefits educational materials.
- Evaluate instructor performance feedback and the effectiveness of training programs, and provide recommendations for improvement.
- Lead, oversee, conduct, or arrange for ongoing technical training and development classes for benefits staff.
- Analyze training needs to develop new training programs or modify and improve existing programs.
- Maintain testing and evaluation procedures.
- Other related duties as assigned.
Educational Background:
Bachelor’s degree. Equivalent combination of education, experience, training, or certification may be considered in lieu of degree.
Skills/Experience:
- Extensive knowledge and experience involving all Department of Defense (DOD) programs, VA laws, and regulations.
- Self-motivated, positive, outgoing, personable, and able to relate well with diverse populations and age groups.
- Demonstrated knowledge and skill applying, learning theories, principles, and methodologies.
- Demonstrated organization skills. Diligent. Demonstrated ability to troubleshoot, problem-solve, and prioritize.
- High degree of competency with adult learning concepts, practices, and procedures.
- Demonstrated versatility and strength in both written and verbal communications.
- Demonstrated professional and political acumen, diplomacy, and tact.
- Ability to take initiative and manage simultaneous deliverables under pressure.
- Highly positive, collaborative, and solutions-focused temperament.
- Demonstrated ability to work with a high degree of autonomy and seek clarification when necessary.
- Detail-oriented with strong analytical abilities.
- Demonstrated proficiency in the use of Microsoft Office programs, e.g., PowerPoint, Word, Excel, Publisher.
- Technology-adept with the ability to learn new software and systems as needed.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with.
- Ten years of experience as a veteran’s benefits advocate.
- Eight years of experience developing and maintaining relevant training program curricula.
- Three years of experience managing staff.
Preferences
- Master’s degree.
- Three years of experience working with Learning Management Systems (LMS) and Learning Content Management Systems (LCMS).
Certifications & Licensure
- Accredited representative by the Department of Veterans Affairs.
Job Function:
Organization Info
Listing Stats
Post Date:
Jul 16 2019
Active Until:
Aug 16 2019
Hiring Organization:
Wounded Warrior Project, Inc.
industry:
Nonprofit