The Wounded Warrior Project (WWP) Salesforce Administrator, will serve as one of the administrators within the Salesforce.com platform that will focus on program application solutions.
Areas of Responsibility:
- Work with a Salesforce team to manage the Salesforce.com platform for end users
- Perform administration of the Salesforce.com instance: manage fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, email, custom buttons/links, etc.
- Understand, maintain and enhance WWP’s business processes that are implemented in Salesforce.com.
- Manage ongoing support requests and administrative needs of users
- Develop reports, dashboards, and processes to continuously monitor data quality and integrity
- Perform data hygiene and best practices by performing routine maintenance
- Ensure data security is enforced by the use of roles, profiles, and sharing rules
- Leverage comprehensive understanding of Salesforce.com products and platform to provide relevant adoption and technical recommendations on solutions and enhancements customized to customers’ business needs
- Assist users with report design and management
- Work with various functions and end users to identify, document, and communicate standard business processes as they related to the Salesforce.com
- Work with development team to identify processes that need the use of APEX code
- Work with management to identify new and creative opportunities to leverage the database to support additional business processes or functions
- Other related duties as assigned
Educational Background:
Bachelor’s Degree in Computer Science, Information Systems, or other related field required or equivalent work experience will be considered in lieu of the degree
Skills/Experience:
- Ability to administer Salesforce.com (manage fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, email, custom buttons/links, etc.)
- Data manipulation and cleaning
- Strong documentation skills
- Strong configuration and design skills, essential to this position
- Adept at implementing technology-enabled business solutions for clients as part of a high-talent team focused over-delivering customers' needs
- Demonstrated ability to effectively and efficiently manage multiple projects in varying complexity
- Strong problem determination and resolution skills
- Self-motivated, able to work within a project-based environment
- Detail oriented and organized with an ability to meet deadlines
- Demonstrated ability to work independently and exercise confidentiality and good judgment when working with sensitive issues
- Commitment to the highest standards of personal and business ethics and conduct
- Ability to effectively communicate with users of diverse backgrounds and skill levels
- Self-starter where individual can take on initiatives and drive to completion
- Excellent organizational and multi-tasking skills
- Excellent verbal and written communication skills
- Exceptional interpersonal skills; team player
- Ability to communicate with diverse personalities
- Ability to work in an extremely fast-paced and changing environment
- Minimum one (1) year experience with Salesforce administration required
- Minimum one (1) year experience working with software vendors, required
- Experience with developing dashboards / reports development projects preferred
- Knowledge of Agile/Scrum, preferred
Certifications & Licensure
- Salesforce Administrator Certification Required
- Certified Associate Project Manager Preferred
Job Function:
Organization Info
Listing Stats
Post Date:
Jul 9 2019
Active Until:
Aug 9 2019
Hiring Organization:
Wounded Warrior Project, Inc.
industry:
Nonprofit