The Wounded Warrior Project (WWP) Program Application Systems Manager manages a team responsible for implementing, administering, and improving technology applications for WWP programs, and delivers innovative salesforce solutions to program business partners, and partners with WWP programs staff and vendors to resolve business issues in a timely and efficient manner.
Areas of Responsibility:
- Manage a team to maintain, integrate, and modernize WWP SaaS and on-premise applications that support our Programs for warriors.
- Execute current solution implementations of Salesforce and CVent applications.
- Approve, schedule, plan, and supervise the installation and testing of new products and improvements to computer applications.
- Achieve a balanced application portfolio to ensure long-term roadmaps are aligned with company goals and strategies.
- Develop a customer service-oriented team that provides exceptional results in alignment with program requirements.
- Develop team strategy and objectives with program requirements as guidelines.
- Guide the design, implementation, and delivery of work within the team. Oversee team deliverables and track status of current projects and maintenance activities.
- Oversee team processes and monitor metrics, and implement continuous improvements to elevate the team’s efficiency.
- Assign technical resources to conduct analyses of user requests to determine scope, time estimates, and system impact.
- Manage teammate development, including hiring, coaching, objectives setting, performance management, and retention.
- Oversee work delivered by contractors and development partners.
- Evaluate and recommend new technologies to best support WWP initiatives.
- Work closely with and develop strong relationships with program business partners. Follow through on team commitments and communications with stakeholders to strengthen transparency and trust with business partners.
- Identify and inform leadership of possible risks.
- Identify and evaluate non-profit industry trends to serve as a source of information and advice for future projects.
- Other related duties as assigned.
Educational Background:
Bachelor’s degree in Computer Science, Information Systems, or related business field. Equivalent combination of applicable education, training, certification, or experience may be considered in lieu of degree.
Skills/Experience:
- Demonstrated success leading, coaching, and mentoring teams including remote staff. Proven management skills that foster an open dialog with staff. Team-oriented with a desire to engage with others on day-to-day activities.
- Strong project management skills. Demonstrated ability to drive projects to successful outcome, providing excellent customer service to ensure project success and client satisfaction.
- Demonstrated ability to manage information technology applications functions, e.g. software development, implementation, support and maintenance services, scope management, timeline, budget, software development lifecycle (SDLC), Agile, and Scrum.
- Demonstrated practical technical and business domain experience with custom and vendor applications.
- Demonstrated understanding of information technology concepts, applications, and systems.
- Strong collaboration skills. Demonstrated ability to work effectively as a team member and resolve problems. Ability to influence others to gain consensus on the most effective solution.
- Demonstrated understanding of single sign‐on solution development, and implementation (Microsoft preferred) of dashboards and reports development.
- Excellent verbal and written communications skills. Demonstrated ability to document processes.
- Strong analytical skills. Demonstrated ability to analyze information and identify and define problems.
- Strong presentation skills. Ability to present technical and non-technical information clearly and concisely to various audiences.
- Demonstrated proficiency with Microsoft Office, e.g. Visio, Project, Excel.
- High energy level. Self- starter; willing to take initiative.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with.
- Seven years of experience in information technology.
- Five years of staff management experience.
- Three years of experience working with Salesforce.
Preferences
- Master’s degree in Computer Science or Information Systems.
- Two years of experience in IT project management.
- Three years of experience working with Agile, Scrum, and Scrum Master.
- Two years of experience working with CVent.
Certifications & Licensure
- Salesforce Administration Certification preferred.
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 23 2019
Active Until:
Nov 23 2019
Hiring Organization:
Wounded Warrior Project, Inc.
industry:
Nonprofit