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Application Administrator

This job is no longer available

Jacksonville, FL, USA
Full-time

The Wounded Warrior Project (WWP) Application Administrator is a key member of the IT team responsible for day-to-day administration and support of end user software applications, processes and interfaces.  This job calls for both technical capability and business understanding.

Areas of Responsibility: 
  • Install and configure software, upgrades, patches and version releases.
  • Perform trouble-shooting, root cause analysis in order to resolve software issues and minimize downtime to end users of supported applications.
  • Monitor support tickets, troubleshoot and resolve cases in a timely manner according to SLA.
  • Provide acknowledgement, updates and resolution to end users application support requests
  • Liaise with the IT operations area to facilitate resolution between software applications and any hardware, network or security dependency.
  • Collaborate with system administrators to manage the integrity and safety of organization data through backups and archiving principles.
  • Manage/Maintain the security provisioning of the various software applications, including new user setup access, maintaining ongoing password resets and terminations. 
  • Facilitate the audit of user access to applications on an established frequency.
  • Create and maintain custom reports as requested from the business units, utilizing report writer tools.
  • Use analytical skills to troubleshoot, identify & resolve data quality and reporting issues
  • Liaison with application vendors through project lifecycle including support.
  • Identify opportunities for process improvement, optimizing peak performance and utilization of supported applications. 
  • Responsible for creating and maintaining systems documentation as required.
  • Keep up to date and informed of technology trends around administered applications.
Educational Background: 
Bachelor’s degree in Computer Science, Information Systems, or other related field or equivalent work experience required
Skills/Experience: 
  • Technical knowledge of databases, report writing tools, data analytics, technical writing
  • Working knowledge of Windows operating system and standard Windows applications
  • Proficiency in any of the following applications or tools – Dynamics GP, Workday, SAS Financial Management, Jira, Confluence, SQL Server
  • Deep knowledge of applications design, configuration, and administration practices to maximize availability and reliability
  • Deep knowledge of applications security monitoring and controls
  • Understanding of standard application architecture, IT literacy around applications and systems
  • Ability to apply investigative and diagnostic skills in resolving application support issues
  • Ability to work effectively on cross-functional project teams
  • Ability to work in a fast paced and changing environment
  • Strong customer service orientation and awareness required
  • Strong communication and active listening skills required
  • Minimum of three (3) years’ experience in administration or support of software applications required
  • Minimum of one (1) year experience creating and maintaining documentation of applications specification and operation required
  • Experience creating and maintaining software integrations and interfaces preferred
  • Experience managing external vendors relationships preferred - Vendor management experience preferred

Organization Info

Listing Stats

Post Date: 
Aug 14 2019
Active Until: 
Sep 14 2019
Hiring Organization: 
Wounded Warrior Project, Inc.
industry: 
Nonprofit