The WWP Talk Coordinator will serve as a helpline phone agent. The WWP Talk Coordinator will provide direct telephonic emotional support to warriors, caregivers, and family members on a daily basis. As a phone agent, the WWP Talk Coordinator will manage a case load of 40-50 participants weekly. The WWP Talk Coordinator will provide; emotional support, goal setting assistance, education, and mental health resources.
Areas of Responsibility:
- Provide telephonic emotional support to warriors, caregivers, and family members participating in the WWP Talk program
- Maintain a case load of 40-50 participants weekly
- Complete documentation following each conversation with a WWP Talk participant
- Collaborate with all other WWP programs to ensure the participant’s needs are being met
- Participate in ongoing development and training as it relates directly to the helpline
- Provide referrals to appropriate programs and staff members
- Maintain and update electronic systems to document phone calls
- Utilize call platform software system to make phone calls
- Other related duties as assigned
Educational Background:
High School Diploma/GED required. Bachelors’ degree preferred
Skills/Experience:
Knowledge, Skills & Abilities
- A robust knowledge of the emotional impact of combat
- Upon hire, successfully complete four (4) weeks of intensive WWP Talk training
- Ability to develop a strong rapport with an individual telephonically
- Well-developed communication skills, both oral and written
- Strong military competency
- Ability to take initiative, multi-task, and work well under pressure
- Strong interpersonal, negotiation, and presentation skills
- Excellent organizational skills with a high level of attention to details
- Self-motivated, positive, outgoing, personable, and able to relate well with diverse populations and age groups
- Excellent listening skills and willingness to serve others
- Demonstrated commitment to the organization and able to complete required assignments in a timely manner
- High level of proficiency in the use of Microsoft Office programs
- Proficiency in Salesforce helpful
Experience Requirements
- Minimum one (1) year experience assisting military or veteran populations in support of development and readjustment required
- Minimum of two (2) years working with military and veteran population preferred
- Working knowledge of military and veteran issues, particularly PTSD and combat stress preferred
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 2 2017
Active Until:
Oct 2 2017
Hiring Organization:
Wounded Warrior Project, Inc.
industry:
Nonprofit