Responsible for the overall planning, development, implementation and follow through of the Membership Sales and engagement process and providing leadership and direction to the Membership staff for the YMCA of Indiana County. Ensures that all Membership strategies and procedures are implemented and acts as a champion and spokesperson for the membership initiatives in the community.
Areas of Responsibility:
- Creates a warm and welcoming environment for all who enter the building, communicate and build relationships with members
- Leads Membership team with positive, ‘can do’ attitude, ensures policies and procedures are followed and creates opportunities to increase staff engagement
- Fosters a climate of innovation and engagement, ensuring that all sales and net activity goals are met
- Implements strategies that support the recruitment of new members and retention of current members and meet related goals
- Acts as lead for member value added child watch service areas which enhance and have a positive impact on member satisfaction
- Recruits, hires, trains, supervises, provides professional development opportunities and when necessary, terminates all Membership staff, provide supervision to other staff as needed (i.e. Child Watch or Aquatics)
- Develops and maintains budget, monitors expenses and generates reports as needed
- Monitors payroll expenditures and ensures that they are within budget, takes appropriate steps to address issues as identified
- Identify membership trends, provide solutions to improve collections
- Develops and implements membership sales and retention plans, including marketing and promotion
- Utilize software systems to set up programs, run and analyze reports
- Resolve member complaints in a positive and expedient manner
- Monitor member satisfaction via surveys, recommend/implement changes to increase satisfaction ratings
- Ensure proper signage/marketing/branding
- Develops and implements processes and procedures to ensure high quality customer service
- Prospects, secures and services Corporate memberships
- Plan and attend new member acquisition and current member retention events
- Plan and organize team meetings
- Coordinate/participate in fundraising activities
- Act as Director on Duty as assigned
- Attend meetings as assigned
- Other related duties as assigned
Educational Background:
High school diploma required, Bachelor’s degree in related field preferred.
Skills/Experience:
- Three-five years experience in a sales role, previous customer service experience and with at least one year of supervising others preferred but not required.
- Communicate clearly and concisely, verbally and in writing.
- Computer skills required, including ability to learn new software, running reports and analyzing data.
- Represent the YMCA in a mature and professional manner, and use a customer focused approach to resolve concerns.
- Establish and maintain cooperative relationships with members, staff, and others contacted in the course of the work.
- Ability to work well under pressure with multiple competing priorities.
- Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
Compensation/Benefits:
Salary: $28,000.00 - $32,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Mar 29 2019
Active Until:
Apr 29 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit