The D. Bradley McWilliams YMCA at Cypress Creek is seeking a dynamic, cause-driven leader to oversee our Membership Department. The McWilliams YMCA was devastated by Hurricane Harvey and the facility is scheduled to reopen in March 2019. The facility will include a large wellness area, functional fitness space, dedicated cycle studio, mind/body studio, group exercise rooms, 2 pools, large child-watch program area, child care building and many acres of fields, trails, ropes courses and an outdoor pavilion. During our peak times of the year we have over 5,500 membership units which equates to over 16,000 members with opportunity for growth with the new facility and upgraded fitness options.
Areas of Responsibility:
- Directs all aspects of member services for the center including sales, retention of existing members and supervision of assigned staff. Develops, organizes and implements high quality YMCA program(s) that promotes member wellness, engagement and healthy living in accordance with YMCA policies and procedures.
- Implements member service strategies that promote retention of existing members. Organizes assigned staff to support retention goals. Identifies and resolves problem areas to ensure member satisfaction.
- Ensures new members are properly introduced and integrated into programs and services based on the needs analysis interview. Works closely with Healthy Living team and Executive team to ensure new member fitness goals and satisfaction are met.
- Recruits, hires, trains, develops, schedules and directs Welcome Center staff. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Ensures quality control for all on-line membership joins.
- Responds to and resolves elevated member concerns.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.Coordinates with the business office as necessary on financial transactions.
- Oversees the record keeping and processes associated with member services including MFA, third party pay arrangements, terms/holds and Daxko. Ensures compliance with membership policies including proper filing and storage of membership files.
- Conducts tours of facility and sells memberships in the absence of a Sales Associate.
- Supervises the Directors responsible for membership sales, Childwatch, AOA, Outreach and Informal Education.
- Leads assigned aspects of the Annual Support Campaign.
- Participates in staff meetings and/or related meetings.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience:
- Three to five years previous supervisory experience in customer service preferred.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Compensation/Benefits:
Salary: $66,000.00 - $72,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Feb 22 2019
Active Until:
Mar 23 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit