The Wendel D. Ley YMCA is seeking a dynamic, innovative, highly motivated individual to oversee the Membership department. Our YMCA serves the East side of Harris County and the surrounding communities by creating a welcoming environment for all who visit our facility. We welcome 1650 membership units or approximately 3960 members in our facility throughout each year. We are seeking a transformational, servant leader to take our Membership experience to the next level.
Directs all aspects of member services for the center including retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals.
Areas of Responsibility:
- Implements member service strategies that promote retention of existing members. Organizes assigned staff to support retention goals. Identifies and resolves problem areas to ensure member satisfaction.
- Ensures new members are properly introduced and integrated into programs and services based on the needs analysis interview. Works closely with Healthy Living team and Executive team to ensure new member fitness goals and satisfaction are met.
- Recruits, hires, trains, develops, schedules and directs Welcome Center staff. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Ensures quality control for all on-line membership joins.
- Responds to and resolves elevated member concerns.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
- Oversees the record keeping and processes associated with member services including MFA, third party pay arrangements, terms/holds and Daxko. Ensures compliance with membership policies including proper filing and storage of membership files.
- Conducts tours of facility and sells memberships in the absence of a Sales Director or Sales Associate.
- Provides oversight to the Childwatch Department.
- Leads assigned aspects of the Annual Support Campaign.
- Participates in staff meetings and/or related meetings.
Skills/Experience:
- Combination of education and experience.
- Previous supervisory experience in customer service preferred.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Language Skills
- Ability to read, interpret, retain, and teach documents such as safety rules, operating maintenance instructions, and procedure/educational manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of children, parents, staff, members of the YMCA, and/or others, as well as in one-on-one situations.
Mathematical Skills
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability
- Ability to apply common sense, understanding, and sound mature judgment to carry out instructions furnished in written, oral, or diagram form, including assisting with curriculum learning. Ability to deal with problems involving several concrete variables in standardized situations. Ability to maintain confidentiality. Ability to be sensitive and alert to the needs, feelings, and safety of others. Ability to ensure children’s safety and maintain YMCA and state standards and guidelines at all times.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, run, stoop, and kneel. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Possess adequate vision to monitor safety.
Compensation/Benefits:
Salary: $52,000.00 - $55,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 20 2019
Active Until:
May 20 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit