Responsible for the day to day operations of the Membership department. Develop strategies to grow membership and retain existing members.
Areas of Responsibility:
- Implements member service strategies that promote retention of existing members. Organizes assigned staff to support retention goals. Identifies and resolves problem areas to ensure member satisfaction.
- Ensures new members are properly introduced and integrated into programs and services based on the needs analysis interview. Works closely with Healthy Living team and Executive team to ensure new member fitness goals and satisfaction are met.
- Recruits, hires, trains, develops, schedules and directs Welcome Center staff. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Ensures quality control for all on-line membership joins.
- Responds to and resolves elevated member concerns.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.Coordinates with the business office as necessary on financial transactions.
- Oversees the record keeping and processes associated with member services including MFA, third party pay arrangements, terms/holds and Daxko. Ensures compliance with membership policies including proper filing and storage of membership files.
- Conducts tours of facility and sells memberships in the absence of a Sales Director or Sales Associate.
- Provides oversight to the Childwatch Department.
- Leads assigned aspects of the Annual Support Campaign.
- Participates in staff meetings and/or related meetings.
Educational Background:
Bachelor's degree in health, nutrition, exercise science, business or related field or equivalent.
Skills/Experience:
- Four or more years of customer service and/or program management experience, preferably in a YMCA or other not-for-profit agency.
- Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fund-raising.
- Prefer knowledge of, and previous experience with, diverse populations.
- Ability to establish and maintain collaborations with community organizations.
- Certifications in Group Exercise and/or Personal Training preferred.
- CPR and First Aid certifications required.
Compensation/Benefits:
Salary: $45,000.00 - $52,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Aug 14 2018
Active Until:
Sep 14 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit