The Conference and Retreats Director will develop, maintain, and deepen relationships with guest group leaders, and other organizations in an effort to both increase retention, as well as grow our customer base, while at all times providing superior customer service by facilitating outstanding guest experiences through all stages of the event coordinating process.
Areas of Responsibility:
- Serves guests and staff in a way that is consistent with the YMCA of Greater Houston’s mission, vision, and core values.
- Orchestrates all pre-retreat services, which includes communication with group leaders, and acting as the conduit between the guest and all internal departments at Camp Cullen.
- Books, plans and ensures quality execution of all group facility use outside of summer camp.
- Plans and ensures quality execution of all Family Camps.
- Liaises with Food Service Director to ensure delivery of all food service needs for all events outside of the summer months.
- Ensures compliance with all applicable standards and procedures related to the booking, risk management and financial aspects of group facility use.
- Accurately tracks and forecasts revenue and expense for all events.
- Takes on role of lead medical compliance officer during summer months for volunteer medical staff.
- Responsible for group relationships, retention and obtaining feedback on guest retreat experience.
- Participates fully in team environment of camp.
- Ensures appropriate facility condition pre, during and post event.
- Collaborate with the operations team to ensure appropriate staffing of events, ensure alignment and the highest quality of services provided to contracted groups as the advocate and active voice of the guest and their perspective.
- Adheres to policies related to boundaries with each camper and guest.
- Reports suspicious and inappropriate behaviors and policy violations.
- Follows mandated abuse and incident reporting requirements.
Educational Background:
Bachelor's degree in related field or equivalent experience in customer service, guest relations, and/or related hospitality experience.
Skills/Experience:
- One to two years related experience preferred; for example, as an aquatics coordinator or supervisor.
- Minimum age requirement of 21.
- CPR, First Aid, AED certifications and Child Abuse prevention trainings.
- Minimum ten years previous experience working in food service environment.
- Minimum five years in a management role in a food service environment
- Strong interpersonal skills and ability to manage others effectively in a high pressure environment
- Strong written and verbal communication skills
- Working knowledge of MS Office.
- Servsafe Food Service Manager & Proctor Certification preferred (or ability to gain within six months of employment)
- Previous experience with diverse populations.
- Current record of tuberculosis examination and/or current local health department regulations, examinations, and/or immunization as required by the local or State Department of Health.
- Knowledge of: American Camp Association's standards program
Compensation/Benefits:
Salary: $45,000.00 - $51,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Dec 30 2018
Active Until:
Jan 30 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit