The Hanover Area YMCA is searching for the right person to grow our membership and engage with members and non-members in our neighborhood. You will be able to share your cause and encourage members to participate in programs and activities to help them live a healthy lifestyle.
The Membership Development Director manages all aspects of the membership department, including supervising our experienced customer service representatives at 3 branches. You will develop, plan and implement new procedures and methods to achieve strategic goals in membership; including sales and retention strategies.
This position creates and manages the annual budget for the membership department.
- The Membership Development Director implements strategies that support recruitment of new members and retention of existing members.
- This position is responsible for building relationships with members, responding to inquiries and solving problems.
- You will work with association leadership to identify and implement training to enhance sales and retention skills and strategies for membership and staff.
- Analyze market data to develop, recommend and implement a strategic sales plan for membership which meets established association goals.
- Recruits, trains, coaches and supervises membership team members.
- Creates staff schedules, approves time cards, does performance reviews.
- Creates and manages the operating budget for the membership department.
- Collaborates with program directors to promote their programs and activities.
- Organizes membership events and represents the Y at community events.
- Serves as part of the management team.
- 2 years of supervisory customer service experience required
- Excellent personal computer skills and experience with standard business software
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Superior customer service skills
- Dynamic leader with an engaging personality
Required Certifications
- PA State Police Clearance
- PA Child Abuse History Report
- FBI Fingerprint Clearance
- Mandated Reporter Training
Salary: $45,000.00