Chief Operating Officer

Reporting to the CEO of YMCA of Greenwich, the COO will lead all internal operations and will have the following responsibilities:

OPERATIONS

• Supervise, coach, and assess the effectiveness of direct reports through the development of annual goals, objectives, and metrics. 
• Effectively communicate the standards for performance. 
• Assess monthly performance v/s annual goals
• Make appropriate staff changes where necessary with counsel of CEO.

BUDGET

• COO plays a key role in building both annual operating budget and capital projects budget.
• Provides assistance in budget development and execution, making adjustments as identified in quarterly reforecasting exercises for all program departments under COO’s supervision.
• Reviews monthly financial reports to assure that revenue targets are met and expenses are controlled.
• Oversees management and control of department budgets under her/his supervision.

PROGRAMS

• Fosters a climate of innovation to develop member-focused programs.
• Reviews programs and schedules to ensure quality and to optimize member wants/needs.
• Leads staff in the planning, development and implementation of new program initiatives and activities.

MEMBERSHIP

• Ensures initiatives in place to drive membership and retention.
• COO initiates and executes annual membership survey
• Ensures members have a great experience.

FACILITY

• Assure all risk management and safety policies and procedures are adhered to.
• Ensures that preventive maintenance schedules are followed.
• Ensures building and grounds exceed member expectations in cleanliness and appearance. 

BOARD INTERACTION

• Attends all board meetings and all committee meetings that are in COO’s oversight.
• Participates in other committees as appointed or as a member thereof.
• Encourages and helps implement board-directed committees within departments that report to COO.

LEADERSHIP

• COO must possess superb people skills for interaction with staff, Y members, and community partners.

SUPERVISORY RESPONSIBILITIES

• Coordinating with HR, ensures staffs have resources available to them including a training plan for each department and each staff person, including part time staff.