Under the supervision of the CEO, the Director of Membership is responsible for all aspects of membership, including recruitment of new members, retention of existing members and supervision of assigned staff. The Director develops and implements effective membership procedures and methods to achieve strategic goals. Additionally, this position leads a culture of excellence and plays a key role in advancing the Y mission and cause within the staff culture and the community. The Director also builds the community’s understanding of the Y’s cause and impact.
Areas of Responsibility:
- Implements membership strategies that promote recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure members satisfaction.
- Leads marketing efforts to maximize enrollments through social media, print, and radio advertisements.
- Conducts ongoing assessment of assigned staff functions to determine required core competencies and skills; and designs and implements training as needed. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates with Sr. Program Director to facilitate program registration, including logistics to support phone, walk-in and web registration.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
- Ensures proper implementation of welcome center procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Leads assigned aspects of the Annual Support Campaign
- Participates in staff meetings and/or related meetings.
- Working knowledge of Daxko
Educational Background:
Bachelor’s degree in related field preferred or equivalent.
Skills/Experience:
- Must be a Cause-Driven Leader(focused on the mission and service to others)
- Must have excellent relationship and interpersonal skills.
- Must have an ability to lead efforts that foster a sense of belonging among program and facility members.
- Must be sensitive, adaptable, professional, and articulate when dealing with others.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Must be able to work autonomously within the YMCA core values of Caring, Honesty, Respect and Responsibility.
- Must have excellent written and oral communication skills.
- Ability to handle administration and management of member/customer service.
- Previous staff development and supervision experience.
- Ability to develop and monitor revenue and expense budgets.
- Ability to oversee marketing and public relations related to membership. Technical skill a plus, but not a must.
- Demonstrated skills in planning, time management, flexibility, organization and independent work proficiency.
- Excellent personal computer skills and experience with standard business software.
- Ability to attend trainings and meetings as required even if scheduled outside normal working or regular scheduled hours.
- Current CPR/AED certification or ability to become certified within first 60 days.
Compensation/Benefits:
Salary: $40,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 8 2019
Active Until:
May 8 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit