The Membership Director is responsible for the administration of the Membership Department including volunteer and rental coordination.
Areas of Responsibility:
PRINCIPAL ACTIVITIES
- Membership Development and Retention
- Implements departmental Program Marketing plans
- Promotes the YMCA to the community through groups and corporations
- Designs and implements program computer transactions and reports
- Compiles YMCA guest and tour information and follow up
- Recruits new members
- Contacts members for monthly non-renewals
- Develops member appreciation and retention events
- Manages membership campaigns
- Administer the branch Financial Aid and Scholarship program
- Handles member complaints
- Gives tours to perspective members
- Participates as Manager on Duty
- Implements YMCA Membership practices
- Establishes quality goals and objectives for assigned areas to be reviewed by the Membership Committee
- Coordinates YMCA memberships with other organizations
- Oversees Rentals of the facility
Human Resource Management
- Manages Membership staff
- Manages the overall direction, coordination, and evaluation of these departments
- Carries out supervisory responsibilities in accordance with the Association's policies and applicable laws
- Assists staff in identifying and meeting all development needs with action plans built into the next fiscal year budget
- Sets goals and objectives for each staff member
- Makes annual salary increment recommendations
- Audits payroll reports
- Fills staff vacancies in accordance with established Association policies
- Supports the Association in recruitment of diverse staff and volunteers
- Interviews, hires, and trains staff; plans, assigns, and directs work; rewards and disciplines staff; addresses complaints and resolves problems
Fiscal Management
- Meets all budget goals
- Manages annual budget development
- Monitors monthly budget and year-end forecast for all program areas
- Operates program areas at all times within directives and policies of the Association
Financial Development
- Establishes sufficient revenue to provide services consistent with established goals
- Assists with the annual campaign
Facility Management
- Maintains all areas in clean, presentable fashion
- Assists in branch quality check, secret shopper, and secret member scores
- Develops and enforces safety standards
Volunteer Development
- Serves on the Program Committee
- Attends all Board of Managers meetings
- Recruits, trains, and rewards a diverse volunteer group
- Assists in cultivating volunteers from the membership base
Performs any other functions deemed necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids Association.
Educational Background:
Bachelor's Degree (BA, BBA, BS) from four-year college or university required;
Skills/Experience:
KNOW HOW
- Two to four years related experience in marketing, customer service, or sales; or equivalent combination of education, training, and experience required.
- Ability to interact with people of all ethnic backgrounds, ages, and lifestyles.
- Working knowledge of computers and experience with a variety of software applications.
- Ability to learn propriety software to enter and edit member information.
CERTIFICATES, LICENSES, REGISTRATIONS
- YMCA Director Certification preferred, or completed within 2 years of hire
- YMCA Membership by design training certificate preferred
Job Function:
Organization Info
Listing Stats
Post Date:
Aug 22 2017
Active Until:
Sep 22 2017
Hiring Organization:
YMCA of the USA
industry:
Nonprofit