Senior Membership Experience Director

Essential functions include but are not limited to the following:

• Promotes program and membership enrollment in interactions with existing and potential members.
• Ensures wellness center experience is excellent, interactive and supports healthy living engagement.
• Develop innovative and exceptional group exercise programming that meets current needs of the YMCA membership.
• Coordinates program registration, including logistics to support phone, walk-in and web registration.
• Coordinates marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Ensures a level of service and engagement that fosters loyalty among those we serve.
• Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
• Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way. Coordinates with the business office as necessary on financial transactions.
• Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
• Promotes and manages the financial assistance process.
• Leads membership staff and volunteers effectively; recruits and hires diverse staff and volunteer teams; orients and develops them for success.
• Develop, implement and oversight of department budgets.
• Maintains compliance of all other policies and procedures.
• Perform such other tasks as may be required to ensure that the mission of the Association is achieved.