The Tampa Metropolitan Area YMCA is a top-rated ‘4-star’ Charity Navigator and Guidestar ‘Gold’ rated non-profit charitable organization for youth development, healthy living and social responsibility. Join a cause-driven association with a focus on nurturing the potential of every child and teen, improving the nation’s health and well-being and providing opportunities to give back and support our neighbors. Learn more about the Tampa YMCA at www.tampaymca.org.
Areas of Responsibility:
PRE OPENING:
Engaged in all facets of new family center opening including:
- Assisting the membership team with prospecting, lead cultivation, and follow up
- Working with the membership team at a temporary onsite sales center during construction
- Touring, selling, and closing prospective members
- Promptly respond to all family center related inquiries
- In partnership with the Center Executive Director, build community relationships to support the ongoing flow of traffic into the sales center, including participation in local community events and organizations
- Recruiting, onboarding, and training a talented team of best in class wellness associates prior to center opening
- Auditioning and hiring best in class group fitness instructors
- Coordinating logistics of complete Wellness Center move-in
POST OPENING:
Membership Enrollment, Engagement and Retention
- Assist with membership enrollment including giving cause-driven tours, closing membership sales, motivating the wellness team to deliver best in class member service.
- Collaborate with Association Wellness Executive to ensure proper delivery and evaluation of wellness services
- Work in an extremely fast-paced environment and be visible throughout the center, building relationships with members and associates.
- Help new members find the wellness options that work best for them and get them engaged
- Leverage marketing resources and drive frequent/regular, social media communications and engagement.
- Increases member connection and commitment to YMCA wellness programs and services ensuring the member experience is consistent, integrated and aligned to YMCA goals including:
- Gathers data about member satisfaction and interests to ensure connection to programs, services, and other members.
- Collaborates regularly with center leadership, program operations, and other related teams to ensure the member experience is consistent, integrated and aligned with member needs.
- Oversees new and returning member orientation to wellness programs.
- Implements relationship development strategies to increase membership engagement and retention.
Group Fitness and Wellness Center Operations
- Provides leadership to group fitness and wellness center operations and administration to ensure a best in class member experience.
- Supervises/coaches team and ensures group fitness and wellness center operations align with member experience, engagement and retention goals.
- Ensures that group fitness schedule includes a variety of classes that serve multiple demographics at multiple times throughout each day, including early morning, evenings and weekends.
- Is regularly focused on getting members connected to associates, programs and other members.
- Ensures that fitness equipment is regularly maintained with minimal down time.
- Responds promptly to member feedback regarding group fitness and wellness programs.
- Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and associates.
Team Leadership
- Hire, develop, motivate and retain a team of wellness associates committed to the YMCA’s mission and Promise.
- Advocates for association-wide practices and is a source for innovative ways to enhance the member experience through new group fitness programs, wellness challenges, leveraging technology and more.
- Provides collaborative leadership and guidance to peers through association-wide wellness meetings, direct one-on-one best practice sharing with peers both in and outside the center, as well as in YPN.
- Develops and monitors associate development plans and training opportunities that promote career growth within the Y.
- Completes all job related, supervisory and other trainings as required.
- Assists with other areas as assigned.
Educational Background:
BA/BS in exercise science, or health-related field or combined equivalent education and experience required.
Skills/Experience:
- Minimum of five years of experience in a high volume, relationship-driven, service-centered environment. Prior experience opening a new Y/similar organization preferred.
- Minimum of five years of wellness supervision experience in a variety of wellness environments including personal training, group fitness and specialty wellness programs preferred. Prior experience managing both full time and part time personnel ideal.
- Supervision of a wellness department at a 3,000+ membership unit YMCA or equivalency preferred
- Supervision of budget exceeding $1M preferred
- Demonstrated track record of highly attended group fitness classes, highly engaged wellness floor associates and meeting/exceeding personal training revenue targets.
- Must have a passion for exercise, nutrition, healthy living and helping others live a healthier lifestyle.
- Highly motivated with the consistent ability to meet/exceed goals. Strategically planning and tactical execution experience that resulted in achievement of goals. Self-driven with the ability to set effective team and individual goals and take ownership for results.
- Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Must be able to work flexible hours including evenings, weekends, and holidays as needed.
- Excellent personal computer skills and experience with standard business software. Demonstrated ability to multi-task and adapt to changing contexts and priorities.
Certifications/Trainings Required:
- Must obtain and maintain current certification in a Tampa YMCA approved program in personal training, group fitness instructor, and Healthy Lifestyle Principles.
- Must obtain within 30 days of employment and then maintain current certifications in CPR, First Aid, AED and Oxygen Administration.
- Maintain position-specific required certifications as stated in the training matrix.
Compensation/Benefits:
The Tampa Metropolitan Area YMCA provides a progressive work environment with great benefits and a competitive salary; 12% employer-funded, fully vested retirement plan after two years of services; 403(b) savings plan; excellent, yet affordable health benefits including medical, dental, vision, life, and disability insurance; complimentary YMCA family membership with program discounts; generous paid time off package with a minimum of 27 days; and the ability to work with innovative, talented and diverse individuals driven by a 'best in class' philosophy with ongoing professional development opportunities. Florida, also known as the Sunshine State, has no state income tax!
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 5 2018
Active Until:
Nov 5 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit