The Tampa Metropolitan Area YMCA is a top-rated ‘4-star’ Charity Navigator and Guidestar ‘Gold’ rated non-profit charitable organization for youth development, healthy living and social responsibility. Join a cause-driven association with a focus on nurturing the potential of every child and teen, improving the nation’s health and well-being and providing opportunities to give back and support our neighbors. Learn more about the Tampa YMCA at www.tampaymca.org.
PRE OPENING:
Engaged in all facets of new family center opening including
- Constant prospecting, lead cultivation, and follow up
- Managing and staffing a temporary onsite sales center during construction
- Touring, selling, and closing prospective members
- Promptly respond to all family center related inquiries
- In partnership with the Center Executive Director, build community relationships to support the ongoing flow of traffic into the sales center, including participation in local community events and organizations
- Recruiting, onboarding, and training a talented team of best in class member service associates prior to center opening
- Coordinating logistics of complete Welcome Center move-in
POST OPENING:
Membership Enrollment
- Drives membership enrollment including meeting/exceeding revenue goals (net) for new and existing membership and optimizes the center(s)’ membership mix to grow revenue and improve the member experience. This includes:
- Collaborating with the Association Membership Executive, association marketing team and center leadership teams to execute enrollment and marketing plans for the center.
- Overseeing the identification and follow-up on opportunities to increase membership and converts prospects to members.
- Leveraging marketing resources and drives frequent/regular community, web and social media communications and engagement.
- Providing and closing cause-driven tours to prospective members.
Membership Engagement and Retention
- Increases member connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated and aligned to YMCA goals including:
- Gathers data about member satisfaction and interests to ensure connection to programs, services, and other members.
- Collaborates regularly with center leadership, program operations, and other related teams to ensure the member experience is consistent, integrated and aligned with member needs.
- Oversees new and returning member orientation to ensure effective onboarding to include wellness and program teams.
- Implements relationship development strategies to increase membership engagement and retention.
Membership Administration and Welcome Center Operations
- Provides leadership to welcome center operations and administration to ensure best in class membership experience.
- Supervises/coaches team and ensures welcome center operations align with member experience, member acquisition, and member administration goals.
- Generates and/or analyzes membership, enrollment, and revenue reports to monitor and report on achievement of membership goals.
- Ensures adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff.
- Assists in all other areas as assigned.
Team Leadership
- Hire, develop, motivate and retain a team of membership associates committed to the YMCA’s mission and Promise.
- Advocates for association-wide practices and is a source for innovative ways to grow the membership experience, base, and practices.
- Provides collaborative leadership and guidance to peers through association-wide membership meetings, direct one-on-one best practice sharing with peers both in and outside the center.
- Develops and monitors staff member development plans and training opportunities that promote career growth within the Y.
- Completes all job related, supervisory and other trainings as required.
- Assists with other areas as assigned.
- Minimum of five years of experience in a high volume, relationship-driven sales environment. Prior experience opening a new Y/similar organization preferred.
- Minimum of five years of supervisory experience in a customer service environment preferred. Prior experience managing both full time and part time personnel ideal.
- Supervision of a 3,000+ membership unit YMCA or equivalency preferred
- Supervision of budget exceeding $3M preferred
- Demonstrated track record of generating leads, effectively tracking leads and closing sales
- Highly motivated with the consistent ability to meet/exceed goals. Strategically planning and tactical execution experience that resulted in achievement of goals. Self-driven with the ability to set effective team and individual goals and take ownership for results.
- Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Must be able to work flexible hours including evenings, weekends, and holidays as needed.
- Excellent personal computer skills and experience with standard business software. Demonstrated ability to multi-task and adapt to changing contexts and priorities.
Certifications/Trainings Required:
- Must obtain within 30 days of employment and then maintain current certifications in CPR, First Aid, AED and Oxygen Administration.
- This position requires a valid driver license and will require local travel.
The Tampa Metropolitan Area YMCA provides a progressive work environment with great benefits and a competitive salary; 12% employer-funded, fully vested retirement plan after two years of services; 403(b) savings plan; excellent, yet affordable health benefits including medical, dental, vision, life, and disability insurance; complimentary YMCA family membership with program discounts; generous paid time off package with a minimum of 27 days; and the ability to work with innovative, talented and diverse individuals driven by a 'best in class' philosophy with ongoing professional development opportunities. Florida, also known as the Sunshine State, has no state income tax!
Salary: $48,000.00 - $52,000.00