The Membership Operations Director will provide structure and also align association membership departments to meet the emerging needs of the communities we serve. Create strategies for acquisition and retention of members while implementing industry best practices. Candidate must have in depth knowledge of membership service, accounts receivable, financial assistance, applications and contacts, program set up, supervision and training of staff.
Areas of Responsibility:
- A key leader in exceptional customer service, supervision and management of all membership operations.
- Create and maintain a high performance team.
- Implement strategies that will promote new membership and retention of existing members.
- Monthly membership reporting, data analysis required.
- Create annual budget and take appropriate action to correct variances.
Educational Background:
Bachelor's degree
Skills/Experience:
- Candidate must have a minimum of 5 years in a management role.
- Good verbal and written communication skills a must. Incumbent should possess prior sales experience with measurable results, the ability to create/manage a budget and financial resources, have strong leadership skills and demonstrate excellent customer service.
- The ability to problem solve, must be self directed, motivated and creative.
- Ability to work with diverse populations and work a flexible schedule.
- Must be able to travel and work in a fast paced and changing environment.
- 5 years Management Experience
- Excellent computer skills in Word, Excel and Power Point
- CPR/AED certified within first 30 days of employment
Compensation/Benefits:
Salary: $55,000.00 - $61,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Jul 25 2018
Active Until:
Aug 26 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit