Member Services Director

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YMCA of the USA
Freehold, NJ, USA
Full-time

We have a great opportunity for someone with Membership Services experience and is looking to be a part of a growing, dynamic YMCA Team!

Areas of Responsibility: 
  • Implements membership strategies and support recruitment of new members and retention of existing members. Creates member-focused culture and models relationship-building skills in all interactions.  Fosters a climate of innovation and resolves problems to ensure member satisfaction.
  • Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance.  Develops strategies to motivate staff and achieve goals.
  • Promotes program and membership enrollment in interactions with existing and potential members. 
  • Participates in the creation and planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
  • Ensures proper implementation of front desk procedures.  Reviews and updates desk procedures and communicates changes to staff. 
  • Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
  • Schedules regular meetings to keep all staff current on policy and procedures of the Association and any program updates, pricing and membership rates.
  • Oversees and supervises front line staff and Membership Coordinators.  Oversees scheduling staff for all shifts of operation to ensure consistency and competence
  • Develop and monitor membership statistics every month, evaluating member feedback and working on member retention.
  • Work with the Administrative Team while coordinating with the Branch Executive in any areas that need assistance
Educational Background: 
Bachelor's degree in related field or equivalent.
Skills/Experience: 
  • Three - Five years related experience preferred
  • Typical requirements within 30 days of hire include completion of: Child Abuse Prevention for Supervisory Staff; CPR; First Aid; AED; Oxygen.
  • Fulfillment of state-specific hiring standards and completion of Redwoods Training and YMCA program specific certifications. 
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Excellent command of computers (i.e., Microsoft Office, databases like Daxco)
Compensation/Benefits: 

Salary: $40,000.00 - $45,000.00

How to Apply: 

http://www.ymca.net/career-opportunities/national-details.html?id=30832&...

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Oct 15 2018
Active Until: 
Nov 15 2018
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit