The Member Service Lead at the MetroWest YMCA, reporting directly to the Director of Member Experience, is involved primarily in day-to-day operations of membership, which includes member service staff support and the overall member sales/service systems. Assists the Director of Member Experience in coordinating and implementing the Association membership sales and retention strategies to insure membership growth and minimize membership terminations. This employee will model the behavioral values established by the association and will have a passion and enthusiasm for the mission of the Y.
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
Qualified candidates must have excellent communication and interpersonal skills. Preferred candidate will be self-motivated and an enthusiastic team member. He/She must have basic computer and math skills. He/She must be able to relate, interpret and communicate to members and staff. He/She must have the ability to handle multiple tasks. He/She must carry out the mission and goals of the MetroWest YMCA.
- Must have 5 or more years of customer service experience.
- Bilingual applicants are encouraged to apply.
10% YMCA paid retirement, competitive medical, dental and vision plan, life, LTD, and Employee Assistance Program through National YMCA Employee Benefits Plan, complimentary use of YMCA facilities.
Hourly: $15.00