Position Summary:
Highly motivated, energetic, and possessing strong leadership skills, the Deputy Executive Officer (DEO) will provide leadership in Broward Housing Solutions’ fast-paced, permanent, supportive, affordable housing programs; its management and stabilization services; and its community relationships and partnerships. The DEO will oversee all affordable housing programs, staff development, outcome measurement, and carefully monitor the progress toward to achieve desired outcomes. The DEO is committed to making a signification contribution to a growing organization that serves some of the most vulnerable individuals and families in Broward County, including: chronically homeless veterans (Home for the Brave); chronically homeless and unaccompanied adults (Samaritan); chronically homeless families (Broward II); chronically homeless seniors (Senior Solutions); aged-out foster youth (Youth Solutions), and BHS’ owned and operated complexes, Senior Solutions.
The Deputy Executive Officer will report to the Chief Executive Officer and join a four (4) member senior management team that is excited about expanding its capacity to address the barriers to ending homelessness among low-income or homeless people with a diagnosed mental illness. The DEO will join a highly collaborative organization, directly supervising front-line staff who support the primary functions of BHS. Those functions include housing and case management, collaborative resources delivered to and support residents, and funder outcome reporting. The DEO evaluates program outcomes and collaborates with the senior management team to develop strategies to reduce residents’ barriers to self-sufficiency.
Leadership and Management
- Deliver outstanding client/resident work.
- Responsible lead and coach all program and administrative teams and team members.
- Partner with the CEO to develop and manage agency leadership activities, including human resources, administration, and organizational planning.
- Build and maintain strong client relationships – exceptional relationship builder.
- Develop thought leadership.
- Attract, retain, mentor, train, supervise, and coach team members.
- Be a visible, approachable, credible listener and resource for the professional development of staff members.
- Manage information technology, human resources, internal communications, and budgeting/finance.
- Identify best practices and improve internal systems with an eye toward future needs and budget realities.
- Represent BHS in nonprofit industry-group meetings, professional associations, and other public venues.
- Deliver high-quality work and achieve goals.
- Share in knowledge and communicate openly.
- Develop work performance goals related to expected client outcomes.
- Monitor scope of services requirements of HUD, State, County, City, Foundation, and Private funder contracts, and ensure compliance with targets and expected deliverables.
- Prepare and maintain property management vacancy, attrition, and maintenance reports (finance and otherwise) for review by CEO so that timely and accurate reporting occurs.
Outcome Measurements
- Develop and implement policies and procedures (P&P) for monitoring the quality and quantity of the services being delivered for adherence to outputs, outcomes, goals, expected standards of care, and to meet grant deliverables and funder audits.
- Monitor and report monthly on program outcomes (Occupancy, Vacancy, Attrition, Tenant Account Receivables [TAR]). Analyze and modify affordable housing programs to ensure that BHS achieves desired impact on client stabilization and long-term self-sufficiency goals.
External Relationships
- Build external relationships, collaborations, and partnerships with community nonprofit providers and private organizations to broaden resources for residents served.
- Manage relationships with key funders and partner organizations. Suggest targets of new relationships to CEO.
- Support the fund development efforts through site visits, program presentations, events, participation in grant writing, etc.
- Develop and implement policies that ensure clients receive services as defined by the scope of services identified in government, private funder, and foundation agreements, and as otherwise required by the organization.
Financial Management
- Monitor, maintain, and help develop the program budgets. Monitor budget, and program expenditures.
- Meet regularly with Controller and CEO to review contract expenditures and ensure appropriate allocation of resources.
- Provide information to the finance department that is necessary for ensuring timely and accurate billing of all contracts and interactions with contractors.
Requirements
- At least five years progressive management experience in a non-profit service environment.
- Analytical, with demonstrated experience in program evaluation and application of outcome measurements, and best practices.
- Practical knowledge of the effects of mental illness, behavioral health, and substance abuse.
- Understanding of homelessness and affordable housing systems a plus.
- Experience with government contracts, contract management and compliance
- Experience working with a wide range of people from diverse ethnic, social, cultural, and educational backgrounds.
- Proficient in using Microsoft Office and database software management systems.
Preferences
- Master’s degree in Social Work (MSW), Public Administration (MPA), Health, Human Services Management, or related field—additional credentials a plus, e.g., LCSW, Ph.D.
- Proficient in Yardi Property Management system.
Core Competencies
- Entrepreneurial spirit, with experience building programs and collaborations. Prefer experience in the creation, implementation, evaluation, and management of programs for underserved communities.
- Innovative and creative.
- Player/coach, effective at delegation, and holding self and others accountable.
- Must be organized and have excellent verbal and written communications skills. Ability to persuade and motivate others.
- Ability to create and implement procedures and systems throughout the service delivery system in scattered site locations.
- Ability to motivate and build relationships and partnerships at all levels, both internal and external.
- Must be a proven strategic thinker, problem-solver, and able to manage multiple priorities.
- Ability to function as an effective change agent, bringing people along to create organizational improvement.
- Adept at conceptualizing and creating processes and procedures for prioritizing and evaluating options in services and budgets.
- Ability to find common ground and craft creative solutions when negotiating with partners, contractors, and stakeholders.
$120,000 / annual salary
Benefits:
- Health, dental and vision insurance. (BHS pays 80% of premium)
- Paid Time Off
- Paid Life Insurance
- Voluntary Life Insurance
- FSA
- EAP
- 401(k)
- Supplemental Benefits (STD, accident, cancer, CI and hospital insurance)
To apply:
Email your resume to [email protected]. Include a cover letter describing the following:
• why you are choosing to pursue this position
• what expertise and experience uniquely qualify you to lead the organization
• what you hope to contribute to the organization and those it serves