Member Engagement Director

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YMCA of the USA
Fall River, MA, United States
Full-time

Fall River YMCA

The Membership Director is a vital member YMCA leadership team who has an emphasis on sales, recruitment, service & retention.

 

The Fall River YMCA is seeking an experienced applicant who will provide supervision and leadership to the membership department. Responsibilities include achieving sales and revenue targets by personally following up with prospects, booking appointments, giving tours and selling memberships. The incumbent will be responsible for budget development and implementation, retention, local branch marketing, external outreach, relationship building, creating systems for quality assurance, and staff development

Areas of Responsibility: 
  1. Recruit, hire, train, develop, evaluate and supervise member services staff.
  2. Monitor progress towards branch's goals by running and reviewing all necessary reports.
  3. Community outreach for the purpose of developing prospects, including attending local fairs and events.
  4. Must be highly organized and able to prioritize multiple tasks in a fast paced environment.
  5. Run and review any reports needed to monitor progress.
  6. Establish systems and monitor adherence to membership policies, procedures and standards.
  7. Respond to member and staff concerns (i.e. comment cards, walk-ins, calls).
  8. Prepare for the membership campaigns and membership staff meetings.
  9. Attend trainings, seminars and conferences related to membership, including sales, prospecting, and marketing and retention trainings.
  10. Serve as the Branch liaison to the Association's Member Engagement Quality Team; attend and participate in all association meetings as assigned.
  11. Assist in fundraising efforts and annual campaigns, with a focus on Members as Donors.
  12. Perform other duties as assigned.
Skills/Experience: 
  1. Bachelor's degree in Business Administration, Communications, Hospitality or related degree with a focus in sales and marketing
  2. Three to five years of experience in member/customer service, supervisory/management position.
  3. Ability to work in a fast paced environment.
  4. Sales, new member acquisition, prospecting, conversions.
  5. Personal commitment to service and hospitality.
  6. Excellent interpersonal, written and verbal communication skills.
  7. Computer literate.
  8. A commitment to participate as part of an active team to ensure the success of the branch
How to Apply: 

[email protected]

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Nov 13 2017
Active Until: 
Dec 13 2017
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit