Director of Housing

Strategic Planning and Alignment:

• Engages in innovative strategic planning for the department. Leads Men’s residential housing team in understanding, embracing, and implementing the strategic directions throughout the Residence programs and services.
• Implements and monitors practices to model and reinforce healthy living policies as stated in the strategic plan.
• Ensures resident members are included in the discovery process in achievement of the Healthy Living and Social Responsibility strategic directions.
• Defines aspects of access to Y programs for resident members; promotes accessibility of Y programs for resident members regardless of socioeconomic status.
• Develop and implement program strategies, goals, objectives and outcomes for programs as it relates specifically to the strategic plan.
• Serves as department liaison to the Board of Directors through annual presentations.

Departmental Operations:

• Oversees Residence operations including but not limited to:
• Residence cleanliness and safety meets standards and inspections of the City of Evanston Property standard expectations and McGaw
• Approval of resident member applications
• Provision of programs and services, wellness services, and key departmental systems.
• Oversees resident member compliance with Residence Membership Policy and Residence rules; compliance efforts include relationship building and support, enforcement activities, and membership termination.
• Oversees information management system and protocols for residence program.
• Supervises Assistant Director and residence team; completes the performance management process with all direct reports.
• Oversees Residence Department staff and interns, and Laundry Department and their staff.

Residence Department Budget;

• Prepares and recommends annual budget for the Residence Department.
• Administers approved budget and takes appropriate action to correct variances.
• Attends monthly meetings to discuss budget variances; prepares financial reports.
• Prepares reforecast(s) of budget.

Residence Membership Accounts: Responsible for follow up with resident members on membership accounts and fees.

• Oversees and manages departmental procedures that consistently and fairly manage past due residence membership accounts including initial contact, written payment agreements, and follow-up outreach as needed.
• Documents actions taken to manage past due residence membership accounts including communications with members.
• Serves notices of membership termination in compliance with the Residence Membership Policy when other methods of outreach and support have failed; works with an attorney to serve 10-Day Notices to resident members, attends court appearances, and oversees the legal eviction process.

Relationship Building:

• Ensures that strong relationships with resident members are central to the work of every team member.
• Guides Member Relations staff in providing excellent customer service to resident members, responding to residence security issues, health issues, and noise complaints.
• Oversees follow up on incident reports involving resident members; meets with staff to develop solutions; implements and communicates solutions in a timely manner.

Healthy Living Programs

• Enhances program service model based on research and best practices; develops program evaluation methods; creates metrics of success for programs and services in the Residence Department.
• Collaborates with like-minded organizations in planning, supporting, and/ or implementing healthy living efforts in the Residence Program; creates and sustains active partnerships with key community agencies.
• Assesses the Department’s capacity to lead, partner, or cull programs and services on an annual basis.
• Provides support to Development Department in the application and implementation of grants for funded programs and activities.
• Provides supervision and oversight on homelessness prevention and case management services.
• Ensures timely and accurate case records and files for support services throughout the department.

Community and Volunteer Engagement:

• Cultivates new community contacts to expand awareness of the Residence Program and the YMCA’s charitable mission. Community contacts may include local employers, religious leaders, nonprofit leaders, development or marketing directors.
• Actively partners with Residence Committee volunteers to create Chart of Work, strategic program plan, and deepen committee member engagement.
• Collaborates with Development Department to cultivate donors and volunteers; builds and maintains strong volunteer/donor relationships to deepen engagement in the Program.
• Works with marketing staff to develop appropriate messaging and donor cultivation materials to achieve occupancy and fundraising goals.

Facilities Support:

• Inspects residence rooms for repair items and violations of property standards code and residence rules.
• Oversees that Residence Department staff, in coordination with Building Services department, adhere to timely repairs, implementation and execution of preventative maintenance schedules, and ensure facility code compliance.
• In coordination with Residence Director of Operations & Programs and Building Services, completes prioritized capital improvements to the resident program.
• Provides reporting documentation to government agencies where required such as:
  • City of Evanston – CDBG grant and Property Standards inspections
  • Cook County – HOME loan
  • State of Illinois – IHDA loan
  • Orders supplies for residence facility’s needs.