Join us in Estes Park, Colorado! We're looking for a Reservations Agent to join our Central Reservations Office as a full-time employee.
This position supports the work of the YMCA of the Rockies, which operates a mission-based family and group conference and retreat center, serving more than 225,000 guests annually. The Family Reservations Agent is primarily responsible for making reservations for individuals & families at both Estes Park Center (EPC) and Snow Mountain Ranch (SMR).
Areas of Responsibility:
- Make lodging reservations for individuals, families and members/attendees of conference groups and family reunions, by telephone, in person and through the mail for EPC and SMR.
- Monitor and modify reservations in order to avoid mid-stay room moves (transfers), to accommodate guest requests and to maximize cabin and lodge room revenue.
- Maintain a broad knowledge of the YMCA of the Rockies: EPC and SMR, personnel, programs, policies and procedures.
- Provide general and reservation information and answer questions by telephone, in person and through email correspondence.
- Maintain contact with the Housekeeping, Buildings and Grounds and Guest Registration departments regarding cabin and lodge room problems and special needs/requests of guests.
- Relieve at EXO Switchboard/Reception Desk as needed.
- Communicate clearly, visually and orally, and be fluent in speaking, writing and reading in English.
- Have good typing, data input, and telephone skills, including salesmanship.
- Travel to and work at each facility as required by Family Reservations Manager.
- Work weekends, holidays, evenings and a variety of hours as required by demands of season and/or vacation/sick schedules of department.
- Possess stamina to work in the work environment described herein.
Educational Background:
High School diploma or equivalent and 2 to 4 years of office experience, preferably in the hospitality industry.
Skills/Experience:
- Bilingual, Spanish preferred.
Compensation/Benefits:
Hourly: $14.00
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 13 2019
Active Until:
Oct 13 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit