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Reservations Agent

This job is no longer available

Estes Park, CO, USA
Full-time

Join us in Estes Park, Colorado! We're looking for a Reservations Agent to join our Central Reservations Office as a full-time employee.

This position supports the work of the YMCA of the Rockies, which operates a mission-based family and group conference and retreat center, serving more than 225,000 guests annually. The Family Reservations Agent is primarily responsible for making reservations for individuals & families at both Estes Park Center (EPC) and Snow Mountain Ranch (SMR).

Areas of Responsibility: 
  • Make lodging reservations for individuals, families and members/attendees of conference groups and family reunions, by telephone, in person and through the mail for EPC and SMR.
  • Monitor and modify reservations in order to avoid mid-stay room moves (transfers), to accommodate guest requests and to maximize cabin and lodge room revenue.
  • Maintain a broad knowledge of the YMCA of the Rockies: EPC and SMR, personnel, programs, policies and procedures.
  • Provide general and reservation information and answer questions by telephone, in person and through email correspondence.
  • Maintain contact with the Housekeeping, Buildings and Grounds and Guest Registration departments regarding cabin and lodge room problems and special needs/requests of guests.
  • Relieve at EXO Switchboard/Reception Desk as needed.
  • Communicate clearly, visually and orally, and be fluent in speaking, writing and reading in English.
  • Have good typing, data input, and telephone skills, including salesmanship.
  • Travel to and work at each facility as required by Family Reservations Manager.
  • Work weekends, holidays, evenings and a variety of hours as required by demands of season and/or vacation/sick schedules of department.
  • Possess stamina to work in the work environment described herein.
Educational Background: 
High School diploma or equivalent and 2 to 4 years of office experience, preferably in the hospitality industry.
Skills/Experience: 
  • Bilingual, Spanish preferred.
Compensation/Benefits: 

Hourly: $14.00

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Sep 13 2019
Active Until: 
Oct 13 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit