Daily computation and validation of the revenue figures and statistics; also includes guest services and safety at the front desk and on the telephone.
Areas of Responsibility:
- Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions, and the YMCA of the Rockies Mission and Policies.
- Be assigned to on-call schedule for problems, emergencies, etc.
- All other duties as assigned.
Skills/Experience:
- Ability to operate Maestro Property Management System and associated credit card batching functionality
- Completing a daily audit that includes such things as counting operational cash, making the deposit, confirming the accuracy of checks that have been posted and running day end reports
- Operational knowledge of the two-way radios and the switchboard, including correct telephone etiquette and taking of guest and staff requests
- Monitor guest no-show, check-in, and checkout procedures including the proper handling of guest reservations and cancellations.
- Appropriate and timely handling of emergencies
- Produce necessary reports to support the front desk, conference and guest needs for the next day
- Operation of office and postage equipment
- Completing month-end and year-end audit reports
- Ability to consistently work the overnight shift at the front desk and to work independently
- Support the YMCA of the Rockies Safety Program. Promote a safe work environment for guests, members and staff.
- Needs to have excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
- Minimum of a two-year college degree or two years of experience in the business or resort hospitality field.
- Must meet acceptable criminal background check standards.
Job Function:
Organization Info
Listing Stats
Post Date:
Nov 13 2018
Active Until:
Dec 13 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit