The Conference Coordinator assists conference and family reunion groups by providing information, knowledge and support to ensure all Conference services are delivered in a timely, efficient, professional and ethical manner.
Areas of Responsibility:
- Develop a comprehensive knowledge of Estes Park Center facilities and departments.
- Provide guest service and assistance for approximately 1400 conferences per year.
- Daily filing of contracts, booking confirmations and other group materials. Responsible for organization and updates of filing procedures.
- Responsible for Conference Office mail, locating and recording information on contracts and booking confirmations.
- Locate contracts and booking confirmations with past due deposits, and collect these deposits and booking fees.
- Verify contracts and booking confirmations against computer records, checking for accuracy.
- Work with other Conference Office staff in substituting for breaks, vacation and sick time, weekend, evenings, late shift, and holiday work as required.
- Collaborate with other Estes Park Center departments to meet the specific needs of various conference and family reunion groups.
- Lead site tours and pre-conference meetings for prospective and booked groups.
- Assist front desk and business office staff with group/conference questions and billing issues.
- Support the Association safety program. Promote safe work practices and a safe environment for guests, members and staff.
- Uphold the YMCA of the Rockies Mission, policies and programs.
- Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.
- Promote a cooperative, positive and problem-solving atmosphere at all times.
- Ability to work cooperatively with others in a diverse environment.
- Must meet acceptable criminal background check standards.
- Possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
Educational Background:
Bachelor's degree or equivalent in conference-related services, or at least one year's experience in a related field.
Skills/Experience:
- Must have strong organizational skills with accuracy and attention to detail.
- Must have strong interpersonal skills and must display effective oral and written communication skills.
- Must be able to work flexible hours during the times of 7 am to 10 pm or later if necessary. Must be able to work weekends and holidays.
- Must work well with frequent interruptions in a busy office environment.
- Must sit and stand, get up and down frequently, and walk around during a work shift.
- Must have basic computer skills and develop knowledge of property management software.
- Must have general knowledge of basic office equipment including a copier, fax machine, telephone.
Compensation/Benefits:
This is a full-time, year-round, position paying u $14.85-15.10 per hour,with full benefits, including:
- Health, dental and life insurance
- Vacation/PTO,
- Participation in the YMCA retirement plan
- Access to the YMCA of the Rockies facilities, which include: an indoor pool, basketball gymnasium, fitness classes, tennis courts, mini-golf, trails, roller rink, library, and an art center
- Discounted nights at YMCA of the Rockies lodges (with some date restrictions based on season/occupancy)
Job Function:
Organization Info
Listing Stats
Post Date:
Jun 29 2018
Active Until:
Jul 29 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit