The Family Reservations Agent makes and processes individual and family reservations for cabins and lodge rooms for both Estes Park Center (EPC) and Snow Mountain Ranch (SMR) from start to finish and resolves problems as they develop.
Areas of Responsibility:
- Develop a working knowledge of cabin and lodge room types, locations, donors and differences for EPC and SMR.
- Make reservations for individuals, families and members/attendees of conference groups and family reunions, by telephone, in person and through the mail For EPC and SMR.
- Process reservations through detailed paperwork, data input, documentation and filing.
- Post reservation deposits and track those that are still owed. Forfeit and/or refund deposits when necessary. Balance out daily.
- Monitor and modify reservations in order to avoid mid-stay room moves (transfers), to accommodate guest requests and to maximize cabin and lodge room revenue.
- Provide general and reservation information and answer questions by telephone, in person and through email correspondence.
- Be in contact with the Housekeeping, Buildings and Grounds and Guest Registration departments regarding cabin and lodge room problems and special needs/requests of guests.
- Set an example for staff to follow regarding attitude, politeness and responsiveness to guests and staff.
- Help in any other areas as necessary to assure a smooth flowing and efficient business and reservation operation.
- Relieve at EXO Switchboard/Reception Desk as needed.
- Participate in the YMCA of the Rockies Safety Program and attend Safety Trainings as required
- Uphold the YMCA of the Rockies' Mission Statement and reflect the core values in all interactions: Caring, Honesty, Responsibility, Respect and Faith.
- Maintain a broad knowledge of the YMCA of the Rockies: EPC and SMR, personnel, programs, policies and procedures.
Educational Background:
Must have a high school diploma or equivalent
Skills/Experience:
- 2 to 4 years of office experience, preferably in the hospitality industry.
- Must be mature, stable and responsible.
- Must have a commitment to detail and thoroughness.
- Must work well under pressure.
- Must maintain a pleasant personality and helpful attitude in all situations with both guests and other staff members.
- Must communicate clearly, visually and orally, and be fluent in speaking, writing and reading in English. Fluency is Spanish is also an asset.
- Must have the ability to get along well with others and be a team player.
- Must be well organized and flexible and be able to perform various office duties.
- Must have good typing, data input, and telephone skills, including salesmanship.
- Must travel to and work at each facility as required by Family Reservations Manager.
- Must work with a limited amount of supervision and be self-motivated.
- Must work weekends, holidays, evenings and a variety of hours as required by demands of season and/or vacation/sick schedules of department.
- Other duties as Assigned.
Compensation/Benefits:
This is a full-time, year-round, position paying $13.00 per hour, with full benefits, including:
- Health, dental and life insurance
- Vacation/PTO,
- Participation in the YMCA retirement plan
- Access to the YMCA of the Rockies facilities, which include: an indoor pool, basketball gymnasium, fitness classes, tennis courts, mini-golf, trails, roller rink, library, and an art center
- Discounted nights at YMCA of the Rockies lodges (with some date restrictions based on season/occupancy)
Job Function:
Organization Info
Listing Stats
Post Date:
Jan 16 2018
Active Until:
Feb 16 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit