Assistant Housing Director

Case Management

• Oversee the completion of resident intake, crisis intervention, education and orientation for new shelter residents, ensuring that ongoing advocacy and referrals occur.
• Assist shelter residents with setting and achieving goals that lead to empowerment and self-sufficiency.
• Use HMIS software to input client information, service provision, demographics, etc. 
• Create reports showing outcomes and deliverables that can be distributed internally and to the general public. 
• Supervises, trains, evaluates and assigns duties to the staff; delegate or monitor the intervention of interpersonal conflicts among residents. 
• Oversee, in collaboration with the Senior Director, Case Managers and other housing staff with the ongoing maintenance of case files, progress notes, action plans and follow-up plans on all residents. 
• Monitor and/or conduct the completion of exit interviews as needed with residents leaving the shelter and provide appropriate follow-up.

Shelter Maintenance

• Coordinate with the Senior Director in the day-to-day operations of the shelter. Identify shelter maintenance needs ensuring the comfort and safety of all residents by implementing, monitoring and enforcing the rules and regulations of communal living and overseeing the maintenance of the building and grounds. 
• Perform facility maintenance reviews and coordinate resolutions to issues or concerns.
• Responsible for the overall organization (including inventory of shelter needs such as general resident supplies and food or residents) and cleanliness or the facility through delegation and collaboration with shelter staff and residents. 
• Ensure that precautions are taken to provide security and confidentiality of the shelter facility for all residents and staff. 

General Responsibilities

• Perform other duties both within the program area and throughout the agency, as requested or required by the Senior Director.
• Complete appropriate paperwork in a timely and accurate manner.
• May be asked or required to participate in training activitiies that facilitate the performance of job duties.
• Keep professional relationship with clients.
• Apply The Gateway Family YMCA personnel policies and procedures and all state and federal regulations that pertain to the workplace.
• Attend and participate in staff meetings.
• Must be available for staff calls and emergencies that may arise after hours or on weekends and respond to all calls in a timely or thoughtful manner.