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Information Technology Technician I

This job is no longer available

Dublin, OH, USA
Full-time

 

The Information Technology Technician I assists in the maintenance, tracking, troubleshooting and purchasing of information technology systems for The Nature Conservancy.

Areas of Responsibility: 

The Information Technology Technician I assists in the maintenance, tracking, troubleshooting, and purchasing of information technology systems (including PC and LAN equipment) for Nature Conservancy offices.  They monitor, optimize performance and provide disaster recovery service for the information systems in the office.  They assist staff on troubleshooting software and hardware problems including network issues.  Acts as a point of communication between IT and primary operating business units and external vendors.  They perform local operations functions as appropriate in accordance with TNC and IT standards, policies and procedures.

RESPONSIBILITIES AND SCOPE 

  • Assist with local inventory maintenance and software license management.  Monitor security compliance in accordance with TNC and IT standards, policies and procedures.
  • Responsible for processing purchase orders and installation of IT hardware and software (e.g. PC’s and peripherals) for primary Operating Units.
  • Provide technical support (PC and network equipment) including backup recovery.  Perform complex software and hardware troubleshooting, all under the direction of a ITM or a Program Director.
  • Provide new TNC staff with PC setup and orientation.
  •  Provide assistance for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
  • Participate in the communication and deployment of new technology standards and best practices as appropriate.
  • Responsible for monitoring data backups in the offices to ensure that they are completed on a regular basis.
Skills/Experience: 
  • 2 years of work experience troubleshooting computer and network systems.
  • Experience with MS Office software, Windows and Macintosh environment.
  • Experience manipulating, analyzing and interpreting data.

DESIRED QUALIFICATIONS

  • Multi-lingual skills and multi-cultural or cross-cultural experience appreciated.
  • Demonstrated work experience providing customer service.
  • Fluency in English and another language (if required).
  • Experience with phone systems.
  • Experience with basic networking and troubleshooting
  • Familiarity with ticketing systems and problem tracking.
Compensation/Benefits: 

The Nature Conservancy offers competitive compensation, 401k or savings-plan matching for eligible employees, excellent benefits, flexible work policies and a collaborative work environment. We also provide professional development opportunities and promote from within. As a result, you will find a culture that supports and inspires conservation achievement and personal development, both within the workplace and beyond.

Organization Info

Nature Conservancy

Overview
Headquarters: 
Arlington, VA, United States
Annual Budget : 
More than $500M
Founded: 
1954
About Us
Mission: 

The mission of The Nature Conservancy is to conserve the lands and waters on which all life depends.

Our vision is a world where the diversity of life thrives, and people act to conserve nature for its own sake and its ability to fulfill our needs and enrich our lives.

How do we achieve this mission and vision?

Through the dedicated efforts of our diverse staff, including more than 600 scientists, all of whom impact conservation in 69 countries.

With the help of our many partners, from individuals and governments to local nonprofits and corporations.

By using a non-confrontational, collaborative approach and staying true to our five unique core values.

That's how The Nature Conservancy has done more than anyone else to advance conservation around the world since our founding in 1951.

Listing Stats

Post Date: 
Jul 10 2019
Active Until: 
Aug 10 2019
Hiring Organization: 
Nature Conservancy
industry: 
Nonprofit