Director of Ability Programs

Staff: Recruit, train, and consistently develop a staff team which exhibits a welcoming, positive, mature, and empathetic attitude; while displaying our living our cause culture.

Environment: Establish a clean, safe, organized, welcoming environment that speaks to all participants.

Relationship Building: Through the use of Listen First, establish positive collaborations between staff to staff, staff to member, and ultimately member to member.

Data: Continually compile and use survey results to close service area gaps throughout areas of responsibility.

Ability Programming:

• Provide innovative, creative and quality programs and events for the special needs population, based on data and need with special attention to risk management compliance.
• Develop personal relationships with participant families by meeting in person before program participation to learn about and ensure success for the new participant.
• Responsible for the creation and successful maintenance of the Ability budget, complete monthly variance reports, board reports, and forecasting.
• Implement the approved budget through proactive planning of purchases based on need and the monthly spread, complete purchase orders within a timely manner.
• Provide monthly sales goals; train, motivate and empower staff to meet these goals.
• Lead all Ability Programs; including curriculum development, staff training, risk management compliance, equipment needs and maintaining high quality.
• Establish strategic relationships with like-minded organizations to address the special needs community; including collaborations in programs and events.
• Ensure that confidentiality is maintained with all members and participants.
• Models relationship-building skills (including Listen First) in all interactions. Respond in a timely manner to requests, questions, concerns and/or complaints.
• Perform qualitative and quantitative evaluations of programming, assess results and propose/implement approved course of action.
• Maintain accurate attendance records for all programs; complete credit and refunds as necessary and within a timely manner.
• Ensure staffing for all programming, whether that be through securing replacement staff to sub or subbing oneself.
• Monitor, evaluate and compile program statistics for areas of responsibility.
• Recruit, train and develop high-quality staff, ensuring ongoing feedback and support.
• Host informative and effective staff meetings, at minimum quarterly.
• Work in collaboration with Marketing to promote Ability programs through appropriate media, brochure material, flyers, speaking engagements, etc.
• Work in collaboration with Development to ensure local and national grant/funding opportunities are secured, related reports/updates are completed, and new funding sources are identified.
• Collaborate with Operation leads to develop program scheduling and coordination for shared mainstream programs.
• Maintain open communication with Financial Assistance Coordinator to ensure participant support and compliance with program capacity.
• Organize and develop Ability Camp programming; maintain open communication with the Director of Youth Development - Camp to ensure a safe, high quality, camp experience for all at both Doylestown and Warminster Camp locations.

General Functions:

• Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Ensures records of staff certifications are current and complete.
• Maintain open communication with marketing as per brochure requirements and as needed to maintain attendance levels as per budget.
• Positively and proactively communicate with colleagues. Respond in a timely manner to requests, questions and/or concerns.
• Attend organizational meetings as required, included but not limited to Staff Stakeholders, Come Together Meetings, etc.
• Support organizational and membership retention initiatives.
• Follow HR and Risk Management policies and procedures of the institution. Serve on Risk Management Committee.
• Assure compliance with SEFA policies for volunteers and staff.
• Assists in YMCA fundraising activities and special events
• Play a significant role in leading the Living Our Cause experience.
• Complete accident/incident report follow-up within 24 hours; submit to Branch Executive.
• Generate required reports for Branch Executive and/or Association.
• Perform all other duties as assigned by supervisor.