Under the direction of the Executive Director, the Membership Director manages all membership-related experiences & activities within the branch operations in accordance with the purposes & policies of the Association . Additionally, he/she manages the promotional activities which attract new members & administers his/her approved budget. Incumbent will also serve as a staff liaison of branch committee and campaign. Incumbent ensures the branch is represented by staff on the Association AOC team, Member Service Delivery team.
- This position is responsible for the Membership Services departments and will supervise all administrative and operational functions in accordance with the purposes, policies and operational promises of the Association - including membership growth, membership satisfaction, membership wellness and membership retention.
- Will handle staffing, scheduling, membership issues and reports.
- In conjunction with the marketing department, this position is responsible for new sales, corporate partnerships, membership promotions and membership recognition and appreciation activities as well as community image and awareness.
- This position is responsible for welcome center staff.
- He/she must have a strong understanding of the YMCA mission, and have a strong desire to deliver quality service to the community.
- This position is responsible for various member and program participant account issues.
- This position will have responsibilities with the Annual Campaign.
- Incumbent will implement all YMCA policies and procedures for risk management/ safety for all staff, volunteers and participants.
- Perform any and all other duties assigned by the Executive Director.
- A successful proven track record in membership sales and development.
- Strong skills in customer service and committed to engaging members to ensure a growing retention rate.
- Provide leadership for all staff in the Membership and Childwatch Departments.
- Enthusiasm, a professional personal image, and the ability to work harmoniously with staff and members are imperative.
- Must have the skills to hire, train, motivate and develop a high performing customer friendly staff that is focused on the delivery of exceptional service to our members and guests.
- Comfortable with public speaking, creative, and high problem solving capabilities.
- Flexible schedule which includes some weekends and evenings.
- Proficient in Microsoft Office.
The YMCA of Metropolitan Dallas offers a comprehensive Benefits Plan: Health, Dental, Vision, Long & Short Term Disability, 125 Medical & Dependent Care Reimbursement Plan, Employee Assistance Plan, Retirement 12% paid by the YMCA upon meeting eligibility requirements and Paid Time Off (PTO).
Salary: $35,000.00 - $38,000.00