Along with the Executive Director, this position is responsible for day to day operations of the Banning Lewis Recreation Center and will help develop, organize and implement high quality YMCA and community programs to enhance the resident and program participant YMCA experience. Will support Metro District/HOA centers in development, supervision, and administration of community events. Will promote long-term involvement through a variety of exceptional programs, events, and services that results in nurturing the potential in children (youth development), supporting residents in their wellness journey (healthy living), and driving advocacy and community awareness (social responsibility). Will serve as liaison between the Metro District/HOA centers and the association office with regard to all financial transactions, development, grants under $2500, information technology, ap, P.O. tracking, payroll, Daxko refunds and human resources. This is an exempt position that works a schedule of Monday-Friday. However, flexibility is needed as Saturdays, Sundays, and irregular hours will be required at times.
Areas of Responsibility:
- Provide upscale resident service experiences for current and potential residents
- Promptly address resident requests and concerns by actively listening and resolving complaints
- Work in partnership with community developer and other contractors to ensure resident experiences and facility cleanliness/maintenance is of superior quality
- Manage center’s social media pages and monitor partner’s pages for resident feedback and concerns
- Acquire extensive knowledge of the community, housing developers, and contractors to direct residents to appropriate entity based on their need or concern
- Understand resident needs and provide them with personalized solutions
- Directs and supervises program activities and community events to meet the needs of the community and fulfill YMCA objectives
- Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Establishes new program activities and expands program within the community in accordance with partner expectations and strategic and operating plans.
- Develop, administer, and supervise community events, special interest classes, court facilities, and facility rentals.
- Assists in the marketing and distribution of program information, may organize and schedule program registrations. May review and process program scholarship applications.
- Develops and maintains collaborative relationships with community organizations.
- Establish, improve, and maintain harmonious relationships by meeting individually with key community members who assist in developing and continuing programs and events.
- Develops and monitors program budget to meet fiscal objectives.
- Coordinates use of facilities for program activities and events.
- Assists in YMCA fundraising activities and special events.
- Models relationship-building skills (including Listen First) in all interactions. Responds to all member and community inquiries and complaints in timely manner.
- Compiles program and facility usage statistics. Monitors and evaluates usage and participation
- in program.
- Works with center staff to identify current needs for volunteers, maintains volunteer’s files, coordinates marketing of volunteer opportunities, ensures the tracking and reporting of volunteer hours, and coordinates volunteer orientation, development and recognition programs.
- Assists center staff and serves as the point person at the center for software and business questions.
- Manages the payroll and maintains any necessary employee records for center employees. Reviews, enters and processes payroll information for center, including timesheets, labels and time entry. Reviews use of time off (holiday, sick leave and PTO) hours, and ensures correct payment. Collects and disperses employee paychecks.
- Works directly with the Association Human Resources Office to complete and manage new hire paperwork for center.
- Works directly with Association Finance Office to manage the preparation of billings and receipting for all accounts receivable and accounts payable payments. This also includes other income monies, including contract deposits and staff charges.
- Understands and assists center staff with all Financial Programs including monthly income and expense reports, ensuring Daxko refunds have been approved by director, reviews the daily cash reconciliation, accurate and reported in a timely manner, responsible for, and ensuring adherence to all financial guidelines.
- Works directly with the Financial Development Office to provide administrative support to the Center Executive and systems for annual fundraising campaign and other committees as assigned.
- Provide backup support for programs and events that may be short staffed
- Assist with developing long range plans for facilities and programs
- Administer regularly scheduled staff meetings for staff, and attend other staff meetings as directed by the Executive Director of Metro Districts/HOAs
- Maintain a safe and orderly environment in all areas of the facility by conducting facility patrols to identify maintenance concerns, facility cleanliness, safety, and security. Write work orders and report facility maintenance concerns to the appropriate partner, contractor, Y staff, or District Manager.
Educational Background:
Bachelor's degree in human services, social services, recreation or business preferred
Skills/Experience:
- Must be at least 21 years of age
- 3 years of work experience in field related to Community Programs and Operations OR a combination of education and work experience in field related to Community Programs and Operations.
- Preferred experience in a YMCA or other not-for-profit agency
- Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fund-raising
- Ability to establish and maintain collaborations with community organizations
- YMCA Team Leader or Multi-team/Branch Leader certification preferred
- Must have good interpersonal skills, public relations, and communication skills via telephone and in writing and have sound and independent judgment
- Must have previous hiring, supervision & development of staff
- Experience with computers including word processing, database software and spreadsheets
- Strong skills are necessary in supervision, management, expense control, public relations, promotion, public speaking, written and verbal communication skills, fundraising and record-keeping
- Must have the ability to effectively communicate with members, staff, peers, volunteers and supervisor
- ALL YMCA employees must be CPR/AED for the Professional Rescuer, First Aid and Oxygen certified (training available upon hiring)
Compensation/Benefits:
Salary: $34,500.00 - $36,500.00
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 5 2018
Active Until:
May 6 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit