Director, Member Impact

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YMCA of the USA
Cleveland, OH, USA
Full-time

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community.

The Director of Member Impact (DMI) is responsible for leading and supervising the membership and wellness departments of the branch. The DMI will be responsible for the effective delivery of the membership system which includes membership recruitment, cause driven tours, new member on-boarding, member engagement/retention and service and engagement. The DMI is responsible for leading and supervising the wellness department including group exercise and personal training.

Areas of Responsibility: 
  • Ensures programs and services meet community needs.
  • Ensures the YMCA Membership system is consistently and effectively utilized- leading to member retention, program participation, member giving and membership growth.
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates membership/program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
  • Ensures a level of service and engagement that fosters loyalty among those we serve.
  • Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
  • Ensures proper implementation of front desk membership/wellness procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way. Coordinates with the business office as necessary on financial transactions.
  • Participates in the planning of the annual budget; manages and implements the approved budget for membership/wellness and takes appropriate action to correct variances
  • Leads membership/wellness staff and volunteers effectively; recruits and hires diverse staff and volunteer teams; on boards and develops them for success.
  • Tracks, measures, evaluates and reports data to ensure effective delivery of membership systems and member/participant satisfaction.
Educational Background: 
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience: 
  • Previous supervisory experience in customer service preferred.
  • Excellent personal computer skills and experience with standard business software.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Required Certifications

  • YMCA Team Leader certification preferred.
Compensation/Benefits: 

Salary: $35,000.00 - $37,000.00

How to Apply: 

https://www.ymca.net/career-opportunities/details/40767

Job Function: 
Program / Project Management
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Nov 16 2019
Active Until: 
Dec 16 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit