Join a team of dedicated YMCA professionals in a year-round camp and conference center in the beautiful Catskill Mountains of NY.
The Group and Family Retreats Coordinator shares responsibilty for the develoment, implementation and facilitation of all group and family programs, specialty camps/conference, and weekend groups attending Frost Valley. Addionally, the Coordinator has joint supervisory responsibility for the 25+ Program Instructor staff. Providing outstanding customer service to our 20,000 yearly GFR guests is our highest priority. The Program Coordinator will communicate with guests before their visit, create activity schedules, assign and manage instructor staff, repond to guest needs and questions during their visit, and ensure our guests are satisfied and will return to Frost Valley. This position requires working all weekends between September and June.
- Create an appropriate, recreational, educational and well-staffed activity schedule for each assigned program (typically a weekend)
- Be available to guests for questions and needs during their entire visit, including check-in and final departure, as well as share on-call responsibilities for evenings and overnights
- Provide outstanding customer service by anticipating and/or responding quickly and courteously to guest needs, both before and during their visit
- Contribute to the hiring, training, mentoring, evaluation and supervision of 25+ program instructor team
- Work with non-program departments to ensure a superior experience for our guests, especially when schedule changes arise ie. maintenance, housekeeping, reservations, front desk
- Set up and/or direct set up of needed program spaces, moving chairs and tables, etc
- Provide creative ideas and implementation for new program areas and theme weekends
- Fill in as an activity instructor when needed
- Collect and compile program evaluations to find available areas of improvement in programming, staffing and facility to share with relevant staff
- Work with reservations department to ensure accurate and timely information is entered into reservations software
- Assist with inventory and ordering of necessary program supplies, and help track supply budget throughout the year
- Demonstrate good judgment in decision making and willingness to abide by the Frost Valley Core Values: Honesty, Caring, Respect, Responsibility, Community, Stewardship, Diversity, Inclusion.
- All other duties as assigned
- Minimum two years' experience in a camp, conference center, hospitality and/or YMCA setting, especially in working with large groups of over 500 people
- Precious supervisory experience preferred
- Proficient in Microsoft Office and database management
- Excellent customer service skills
- Able to connect with guests, lead staff, balance short and long-range planning and work with a high level of attention to detail
- Level II Challenge Course certified or ability to obtain certification preferred
- Possess a valid, clean US Driver License and be able to pass internal FV driver training
Required Certifications
- First Aid/CPR or can be obtained upon hire at Frost Valley
- Level II Challenge Course certified or ability to obtain certification preferred
Physical Requirements:
- Ability to lift up to 50 pounds
- Ability to stand for extended times
- Ability to traverse uneven terrain
Reasonable Accomodations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Salary: $35,600.00 - $37,000.00