The Customer Service Specialist will resolve constituent donation inquiries, including help desk requests, telephone inquiries, and internal staff requests.
Areas of Responsibility:
- Provide timely resolution to constituent donation inquiries, and chapter requests, that are received through the help desk, contact center, or telephone.
- Collaborate with others within the organization to research constituent inquiries.
- Use information received from internal and external stakeholders, along with knowledge of business practices, in order to determine the proper course of action to resolve work orders.
- Enter transactional data into donor databases by manual and automated processes in order to resolve inquiries.
- Communicate with outside vendors, including contact center and gift processing vendors, to ensure proper adherence to developed business rules.
- Assist in the development and documentation of operational processes.
Educational Background:
Bachelor’s Degree required
Skills/Experience:
- Three to five years of professional experience required
- Experience in providing training to staff in person and through remote applications
- Experience with a Customer Relationship Management (CRM) system, specifically Blackbaud products
- Experience with Team Approach database
- Basic accounting knowledge
- Working knowledge of relational database systems
- Proficient with MS Office Suite, with advanced knowledge of MS Excel
- Excellent written, verbal, and interpersonal communication skills
- Strong analytical and problem solving skills
- Ability to handle multiple tasks simultaneously
- Excellent organization skills
Job Function:
Organization Info
Listing Stats
Post Date:
Mar 19 2019
Active Until:
Apr 19 2019
Hiring Organization:
Alzheimer's Association
industry:
Nonprofit