Administers an internal enterprise social network across the YMCA federated structure, developing strategies to ensure local Y and Y-USA needs and goals are met, risks to our brand and reputation are mitigated, and community moderators at Y-USA and local Ys are trained and coached. This position will be instrumental in applying best practices, engagement tools and techniques across the Y to engage staff and volunteers at all levels to build a vibrant knowledge-sharing community and foster adoption of leading-edge social collaboration tools.
The preferred location is Chicago, IL, but we are open to remote candidates.
Areas of Responsibility:
- In collaboration with leadership, develop strategies and execute plans in partnership with key stakeholders. Provides oversight for system-wide internal enterprise social network platform and processes in accordance with approved guidelines
- Leads designated assigned areas of Y-USA, local Y staff and volunteer moderators in planning and executing all social-networking and knowledge-sharing engagement activities online and offline and serves as their primary point of contact. Coordinates activities with other community strategists, marketing communications, and other stakeholders to ensure a cohesive and comprehensive organizational strategy in alignment with strategic goals
- Support community moderators with creating engagement at in-person events (conferences, trainings, site visits)
- On a daily basis, facilitate conversations, builds user-generated content, ensures content is optimized for findability and user experience, and brings community members together by leverage social technologies to connects staff and volunteers in the virtual world (extranet, social media, webinars) to increase staff productivity and improve knowledge sharing
- Develops and maintains consistent processes for onboarding, sustaining and growing collaboration and participation. Maintains operating documentation for content authoring support, training and governance
- Develop, track and report on metrics linking internal social network strategies to organizational goals. With community moderators, conducts periodic assessments of the health of our communities, measuring engagement, community participation levels, and performance against business objectives. Tracks, measures, analyzes and reports performance weekly, monthly, quarterly and annually
- Provides education, counsel and advice on internal projects and opportunities as appropriate
- Works closely with the internal communications team to ensure content is coordinated and leveraged against all social networking and traditional communication channels
- Ensure brand-compliant materials and message, consistent use of language and alignment with individual department as well as organizational objectives
- Participates in team editorial meetings as requested and ensures collaborative content is shared in a timely manner. Work in conjunction with SMEs and marketing communication to create and maintain editorial calendars
- Harvest success stories, bright spots, lessons learned, obstacles, challenges, thought leadership and testimonials from Y-USA staff, Y staff and volunteers and external sources for continuous improvement, adoption and engagement of all staff and volunteers
- Researches and tests emerging technologies, best practices and tools to continuously improve the internal reach and return on investment. Stays current on collaboration trends to proactively find new opportunities to explore and adapt
- Participate in the maintenance, testing and enhancement of technology platform(s) on an ongoing basis
- Perform other duties as assigned by the Senior Director, Knowledge Management
Educational Background:
A bachelor’s degree and equivalent work experience is required
Skills/Experience:
- Must possess 5-8 years of experience managing communication, communities of practice, moderated social networking communities, discussion boards, and/or intranet content
- Demonstrated experience in engaging audience members, increasing participation, gathering feedback on tools and resources, and harvesting community content for knowledge repository
- Demonstrated understanding of the spectrum of social media user types including advocates, creators, critics, collectors, joiners and spectators
- Demonstrated strategies to drive community engagement depending on audience types and community goals
- Demonstrated social listening skills to identify and leverage trends, interests and sentiments
- Demonstrated innovative approaches to engagement and creation of tools, resources, and activities for online audiences
- Intermediate to advanced knowledge of social media, HTML and similar web technologies
- Demonstrated ability in the areas of communication (verbal and written), listening, facilitation, problem solving and project management skills
- Demonstrated experience in change management concepts to support end-user adoption and engagement
- Demonstrated work history showing highly motivated, self-directed, independent thinker; demonstrated ability to multi-task and prioritize assignments
- Demonstrated experience working and communicating effectively with cross-departmental and diverse groups both in-person and virtually and influence without authority
- Demonstrated experience with servicing internal and external customers
- Commitment to character development values of caring, honesty, respect and responsibility
Compensation/Benefits:
Salary: $85,000.00 - $95,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Jul 10 2018
Active Until:
Aug 10 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit