The Event Registrar is primarily responsible for the creation and maintenance of registration sites for regional and national meetings and events including all aspects of registrant management. This position works collaboratively with meeting owners to ensure a positive, informative and user-friendly experience for registrants.
Areas of Responsibility:
- Develops registration sites and coordinates all facets of the registration production cycle (build, test and launch) for assigned national and regional meetings and events.
- Manages registration data and report generation within Cvent.
- Works collaboratively with event owners and communication managers to ensure accuracy of site content prior to site launch and updates site content as needed.
- Communicates with registrants via telephone and email regarding inquires ensuring a positive constituent experience.
- Serves as internal subject matter experts for registration software system: maintains training status and knowledge of system features; liaises with vendor support team for solutions; and provides feedback on system for utilization.
- Prepares registrant collateral prior to event including, but not limited to, attendee badges, rosters, name cards, and meeting owner reports as requested.
- Provides onsite registration support at assigned meetings and events with duties including, but not limited to, facilitating registrant check-in and/or registration, identifying and remedying registration data or system issues, and processing payments
- When applicable, work collaboratively onsite at events with staff and to ensure a positive constituent experience.
- Generates timely and accurate reports for department trend review and archives and ensures confidentiality of registrant data.
- Provides additional administrative support for event-related projects when needed, including data upload for event mobile apps.
Educational Background:
Associate’s degree, or equivalent experience is required. Bachelor’s degree is preferred
Skills/Experience:
- Minimum 3 years customer care and services experience is required
- Minimum 3 years of experience using website development tools and registration database systems is required; experience with Cvent Strategic Meeting Management system for building registration websites and related functions is required.
- Experience collaborating with others and developing successful relationships is required
- Experience managing multiple projects concurrently while meeting goals and deadlines is required
- Must possess the ability to work independently and source effective and timely solutions
- Intermediate knowledge of Microsoft Office Suite (Excel, Word and PowerPoint) is required
- Excellent verbal, written and interpersonal communication skills are required
- Excellent problem solving, decision making and attention to detail are required
- Excellent customer service and project management skills are required
- Ability to keep abreast of best practices and trends within the meeting planning industry is required
- Ability to travel occasionally is required
- Requires a commitment to the YMCA character development values of caring, honesty, respect and responsibility
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 5 2019
Active Until:
May 5 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit