As the Associate, Staff Culture & Communications Strategy you will support the Office of the Chief People Officer in learning from staff, translating staff voices into a cohesive vision for our organizational culture, and equipping people to build stronger teams. In addition, you will have the chance to support our communications strategy, both with members of the Human Assets team and all staff. We believe that communicating with staff is not simply about marketing or delivering messages effectively – communicating with staff is people work. We operate with that in mind, making sure that staff members are both informed and invested in TFA’s mission as it relates to their day-to-day work.
While your work will involve a wide variety of projects, your focus will be on providing communications and project support. Given the diversity of our team’s projects, you will bring both creativity and operations expertise to many different aspects of culture and communications work. You should be an executer who’s eager to bring Human Assets’ vision to life and a values-driven leader with strong communications skills across a variety of mediums. You should also enjoy working on multiple projects and across many teams simultaneously. We offer an entrepreneurial, fun, and collaborative work environment, so you should be eager to be a part of a strategic and innovative team that is passionate about supporting TFA’s people.
Draft, revise, and edit communications and resources for audiences internal and external to Human Assets (40%)
- Draft and design communications and resources to be user-centered, including written communications, graphic design, and video editing
- Ensure all communications and resources adhere to the TFA and Human Assets brand standards
- Collect, report, and archive effectiveness and usage data to ensure we can tell the history, impact, and evolution of our work
Provide operational/project support for Staff Culture & Communications Strategy’s overall work, including staff engagement and recognition (40%)
- Support the operations and logistics (e.g. sending initial invites, building agendas, scheduling meetings, taking notes, updating project plans) of partner engagements to effectively manage work flow and communicate with partner teams
- Coordinate operations for regular “Voices Visits” with TFA teams, maximizing input from staff
- Assist with staff recognition campaigns, including regular staff spotlights (video) and ongoing efforts to honor impactful teams and projects (mixed media)
Update and maintain knowledge management and communication systems and structures (20%)
- Propose and execute strategies for knowledge management and capture, including designing content for TFAHub (TFA’s intranet), Human Assets’ team site, and capturing knowledge from various events
- Maintain knowledge management systems listed above to ensure materials and information are up-to-date and accessible
- Inform team members and partners through effective e-mail strategies and campaigns (including regular email blasts to both Human Assets and stakeholders)
- Support operations and logistics for team/staff calls (i.e. building PowerPoints, acting as webinar host)
- Update Human assets team listserv, site permissions, and Slack channel invitations
- Minimum 1-2 years of professional work experience
Work Demands
- Travel up to quarterly to team conferences and other required meetings
Skills
- Strong verbal and written communication skills, including copywriting and copyediting
- Strong organizational skills and attention to detail
- Ability to manage multiple projects simultaneously
- Ability to efficiently prioritize planning and deliverables in a changing environment
- Experience using various communication technologies (video, email, web, etc.)
- Experience with and/or aptitude for graphic design and video editing
- User-experience mindset and basic ability to adapt messages for various audiences
- Asset-based, flexible and adaptable in rapidly changing environments