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Associate Director, Response Processing Support

This job is no longer available

Chicago, IL, USA
Full-time

The Associate Director of Response Processing Support will provide training and standards support to internal and external stakeholders.

This position is located in Chicago, IL and reports to the Director of Donor Services.

Areas of Responsibility: 
  • Assess training needs through chapter staff interviews, process reviews, and consultations with management staff.
  • Design, plan, and conduct training programs for approved processes within Donor Services.
  • Provide timely resolution to field process inquiries.
  • Manage relationship with outside vendors to ensure proper adherence to developed business rules.
  • Collaborate with others within the organization to develop operational processes.
  • Develop and document operational processes.
Educational Background: 
Bachelor's degree required
Skills/Experience: 
  • 5 years of professional experience required
  • Experience with a Customer Relationship Management (CRM) system, specifically Blackbaud products
  • Experience in  providing training to staff in person and through remote applications
  • Experience with Team Approach database
  • Working knowledge of relational database systems
  • Proficient with MS Office Suite, with advanced knowledge of MS Excel
  • Excellent written, verbal, and interpersonal communication skills
  • Strong analytical and problem solving skills
  • Ability to handle multiple tasks simultaneously
  • Excellent organization skills
  • Ability and willingness to travel up to 40%

Organization Info

Alzheimer's Association

Overview
Headquarters: 
Chicago, IL, United States
Founded: 
1980
About Us
Mission: 

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer's care, support and research. Our mission is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected, and to reduce the risk of dementia through the promotion of brain health. Our vision is a world without Alzheimer’s®.

Listing Stats

Post Date: 
Apr 14 2019
Active Until: 
May 14 2019
Hiring Organization: 
Alzheimer's Association
industry: 
Nonprofit