The Vice President of Operations is primarily responsible for managing a group of Membership Centers and/or Camps to achieve the YMCA's mission and financial objectives. Each Vice President of Operations must manage against annual operating budgets consistent with association and market strategies.
The Vice President of Operations has overall management responsibility and regularly reviews performance of the region and crafts a comprehensive mission and business strategy for each Center in order to achieve the regional and Association goals.
Through periodic reports, the Vice President of Operations should demonstrate outcome achievement, operational performance, and program effectiveness to YMCA senior management and as appropriate to YMCA partners, Branch Boards, and Committees of the Board of Managers. The Vice President of Operations will initiate, cultivate, and maintain collaborative relationships with Y Center leaders and functions as well as civic, public, non-profit and for-profit partners to further the mission of the Centers and Camps.
Areas of Responsibility:
- Shape and drive the execution of the regional and organizational operating strategy.
- Ensure proper report structure within Centers and departments
- Identify opportunities and areas for improvement within each Center
- Increase staff and public awareness and understanding of Association Mission, impacts, and program focus areas of academic readiness, character development, violence prevention, and fitness and healthy living.
- Demonstrate member awareness of the Y mission in the Centers and across the association
- Advise the Chief Operating Officer on strategic business development and key corporate planning issues that relate and impact the operations of the Association.
- Advise resource allocation among centers (capital, budget, staff)
- Keep the COO informed about business activities, performance, opportunities, and recommended courses of action
- Counsel, train, and guide direct reports to drive tactical plans down through the organization in order to achieve budget goals and deliver high levels of quality service to members.
- Direct the selection, development, and retention of the right people into key exempt positions with an eye to long-term staff development and organizational planning
- Ensure that the desired standards of consistency, fairness, and honesty are adhered to in all personnel situations
- Ensure improvement of membership satisfaction meet goals
- Lead managers to evaluate and take actions that are consistent with the Association’s overall strategy.
- Advise on the Association-wide policies, processes and procedures
- Challenge basic assumptions underlying each Center’s operations
- Act as a sounding board for Executive Directors
- Set performance goals tailored to the region and to each Center.
- Develop operational goals which are aggressive, yet obtainable, and tied to the long-term goals of the Association
- Track and report on the impact of mission related activities
- Monitor regional performance against performance metrics and goals to ensure progress is being made and corrective action, if necessary, is taken.
- Ensure adherence to annual budgets
- Build an organizational culture in which passion for continuous improvement is instinctive
- Drive key membership and program marketing management to achieve growth objectives.
- Maintain high rate of growth and accessibility to the community
- Ensure center offerings are reflective of the community’s needs
- Increase market share
- Improve net income
- Improve customer experience
- Play a vital role in developing and supporting the philanthropic goals of the Y
- Guides efforts to create an enhanced culture of philanthropy among all constituencies of the association, both internally and externally
- In concert with the Mission Advancement Office, achieve goals for donor stewardship and revenue
- Support the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to the appropriate department.
- Regularly monitoring staff to ensure compliance with policies and procedures related to child safety. Take the appropriate action when policy violations occur.
- Following-up on reports of suspicious behavior or allegations of misconduct, following the Responding to Reports of Inappropriate Behavior and Policy Violations policy.
- Completing all child abuse prevention training as required.
- Ensuring that all supervisees complete all required child abuse prevention training on time
- Support the mission and vision of the YMCA as assigned.
Educational Background:
Bachelor’s degree is required, Masters degree preferred;
Skills/Experience:
- Minimum of 10+ years experience which reflects a progression of increased responsibilities in the area of Operations Management and demonstrated management success in a major executive position.
- Demonstrates a broad range of skills including, but not limited to, supervision, new ventures development, fundraising, marketing, housing, building management and other aspects of general management and supervision related to the operation of YMCA centers.
- Demonstrates an understanding of, and appreciation for, cultural diversity; human relations skills, experience in relating to boards and other volunteers, staff, customers and prospective customers.
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 13 2017
Active Until:
Oct 13 2017
Hiring Organization:
YMCA of the USA
industry:
Nonprofit