Membership Coordinator

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YMCA of the USA
Charlottesville, VA, United States
Full-time

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Assists in all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals.

Areas of Responsibility: 
  • Assists in creating a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction
  • Recruits, hires, trains, develops, schedules and directs personnel. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
  • Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the Controller and CFO as necessary on financial transactions.
  • Audits membership files for accuracy.
  • Works designated amount of hours at the front desk, with remaining hours in an administrative role.
  • Participates in staff meetings and/or related meetings.
  • Meets or exceeds tour/join ratio
  • Ensures staff meets or exceeds Engage goals
  • Performs other duties as assigned.
Educational Background: 
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience: 
  • Previous supervisory experience in customer service.
  • YMCA or other non-profit experience.
  • Excellent personal computer skills
  • Experience with membership software Daxko Operations.
  • Highly attentive to detail
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Compensation/Benefits: 

Salary: $28,000.00 - $32,000.00

How to Apply: 

http://www.ymca.net/career-opportunities/national-details.html?id=19073&...

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Dec 2 2017
Active Until: 
Jan 1 2018
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit