The Brooks Family YMCA in Charlottesville, VA is seeking a Membership Coordinator that is passionate about serving the community, enjoys engaging with the public, has a strong customer/member service background, and is looking for a new challenge. An individual with YMCA experience is highly sought. The Brooks Family YMCA opened in the summer of 2017 and is growing quickly, with nearly 6,000 members.
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Assists in all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals.
- Assists in creating a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Recruits, hires, trains, develops, schedules and directs personnel. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the Controller and CFO as necessary on financial transactions.
- Audits membership files for accuracy.
- Works designated amount of hours at the front desk, with remaining hours in an administrative role.
- Participates in staff meetings and/or related meetings.
- Meets or exceeds tour/join ratio
- Ensures staff meets or exceeds Engage goals
- Performs other duties as assigned.
- Previous supervisory experience in customer service.
- YMCA or other non-profit experience.
- Excellent personal computer skills
- Experience with membership software Daxko Operations.
- Highly attentive to detail
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
$27,000.00 - $30,000.00