At Teach For America Charlotte-Piedmont Triad, we believe that to reach the day when all children have access to an excellent education, we need a diverse coalition of education leaders working for a prolonged period of time both inside and outside the education system. Achieving educational equity will require the individual and collective leadership of our 700+ network of alumni. As the Manager of Alumni Experience, you will work to strengthen the collective impact of our alumni network by helping alumni connect with and support each other and work together toward a shared vision for educational equity.
You will develop and execute effective data tracking and management systems so that our records are representative of the current alumni network in Charlotte-Piedmont Triad. You will also develop and execute strategies that ensure our alumni are connected to one another and support and lead with each other in this work. This will include developing relationships with a portfolio of alumni and supporting second-year corps member and alumni efforts that create spaces for the network to learn, innovate, and take action together.
As the ideal candidate, you will have a keen attention to detail, exhibit timely implementation of new data and have energy around this very systematic work stream. You enjoy data management, web development and building genuine relationships with alumni. You draw energy and excitement about analyzing, interpreting, and leveraging data to identify opportunities, test new strategies, and make strong decisions. You thrive on building relationships within the alumni network and executing consistent communication strategies to keep the alumni network informed and connected. You enjoy the challenge of building systems to improve efficiency and to meet and exceed outcomes. You are a creative and insightful relator, who constantly seeks to understand the perspectives and motivations of others.
Data Management/Research, Systems and Analysis (40%)
- Serve as our region’s alumni data expert, leading our team’s data management by curating and maintaining holistic data dashboards, one-pagers, data-sheets and other documents to track and organize alumni data, including entering notes from alumni meetings and updating records in database
- Utilize data management systems to accurately report and track alumni progress toward career goals, engagement, monitor levels of involvement with Teach For America, and make data-based decisions regarding strategic priorities
- Utilize and proactively analyze data to inform and meet the alumni team’s strategic goals, i.e. analyzing the annual alumni survey data, both qualitative and quantitative, to increase team effectiveness.
- Analyze the local landscape to identify opportunities to grow alumni impact
- Respond to data requests from regional and national staff members and communicate accurate information regarding our alumni work in the Charlotte-Piedmont Triad region
Alumni Cultivation, Outreach & Support (20%)
- Manage a relationship portfolio of up to 100 alumni and corps members annually
- Connect individually with approximately 10-20 alumni per month in order to build strong relationships and identify opportunities (resources, individuals, programs, etc.) to deepen or expand their leadership
- Manage alumni meeting preparation for portfolio of alumni: conduct research on alumni and corps members, perform outreach and schedule meetings
- Identify new potential strategies to connect, support, and engage alumni as individuals and groups
- Partner with colleagues and alumni to support PRISM initiatives, including but not limited to facilitating mentoring, community-building, and professional development opportunities for the LGBTQI+ community that PRISM supports and engages with
- Organize and bring key groups of alumni together to problem-solve and organically generate collective action solutions in important areas like education law, policy, parent advocacy, and more—specifically in shared affinity based clusters
- Manage and source content (community engagement opportunities, job/volunteer opportunities, regional/local events) for our monthly Alumni Hubupdate
- Develop compelling region-specific marketing materials for internal and external audiences using alumni data
- Draft high quality written communications and professionally respond to alumni with a high level of customer service
Project Management (10%)
- Support alumni involvement in our network initiatives (ie. annual alumni survey and alumni giving campaigns) by managing a portfolio of alumni to reach regional goals, overseeing alumni communication in response to the project, and managing alumni volunteers
- Take a leadership role in executing alumni and second year corps member events following the Network Strategy Team’s vision
- Connect with second year corps members to extend alumni support and connections to the alumni network during their transition
Fulfilling our Mission through Organizational and Regional Priorities (10%)
- Participate in our region’s corps member selection, matriculation, induction, and ongoing engagement initiatives
- Attend regional retreats held throughout the year, monthly staff meetings, regular team meetings, and occasional conferences and trainings
- 3+ years professional work experience with a track record of successfully managing projects
- Teach For America alumnus strongly preferred
- Occasional evening or weekend work required
- Regular travel around the entire Charlotte-Piedmont Triad region required
- Proficiency with Microsoft Word, PowerPoint, Excel, Outlook, other MS Office Applications and Google Drive Applications is required
- Proficiency with Salesforce.com or other CRM platforms is a plus
Specifically, to be successful, you must be:
- Passionate for alumni. You want our alumni to not only be successful leaders but, more importantly, great people. You love them fiercely, see their full potential (even when they themselves doubt it) and see your job as doing whatever it takes to help them achieve their visions for their kids and themselves.
- A strategic thinker, planner, and operator. When you face a large problem, your first instinct is to break it down into smaller, manageable pieces and ruthlessly prioritize what is most important. You have the ability to identify key issues in complex educational, political and cultural dynamics, then chart out potential paths forward. Additionally, you develop systems to track progress, streamline communication and increase the efficiency and effectiveness of the regional team’s execution.
- A conscious leader. You are always oriented towards social justice and equity. You have a pattern of modeling a set of values for others through self-reflection, curiosity and exploration, and an ability to connect and empathize with people. You have a history of operating in the spirit of our commitment to diversity and a strong understanding of the dynamics of race and class in America. You lead, and believe others must lead, through a culturally responsive lens and in a way that empowers staff, alumni, and corps members.
- A learner and iterator. You are hungry to learn and regularly seek out opportunities for feedback and growth. You see feedback as a path to strengthening your work, actively seek it out, and respond positively. You view mistakes as a way to learn and are therefore eager to dissect them with peers to find a path for improvement.
- A strong culture builder. You believe that creating a thriving, inclusive, connected culture amongst a group is essential to the success of the group. You are welcoming, open-hearted, trusting and ensure everyone has a place in our community. You lead from a place of constant positive regard for our corps members and alumni, your peers, and colleagues.
- Obsessive about outcomes. You have an incredibly strong past record of results of achieving ambitious goals. Your decisions are data-driven.
- Self-driven and highly mature. You demonstrate an uncommon level of personal responsibility for achieving results, define broadly what is within your control, persevere in the face of challenges and you are exceptionally optimistic about what is possible. You take initiative to do what it takes to achieve success, including sharing your successes and failures openly and fully with your team. You take initiative to generate creative solutions and ideas.