Under the supervision and direction of the Association Director of Human Resources and consistent with the mission of the YMCA of Greater Charlotte, the Human Resources Manager implements human resources programs by providing human resources services, including staffing, management of the Workforce Talent hiring system, training and development, performance management, employee relations and retention, counseling and feedback while maintaining a high level of service to branches and staff within the Association. This position will also work closely with the Leadership Development and Staffing and Recruiting departmental initiatives, including but not limited to, Diversity and Inclusion, onboarding, staffing and recruiting, and staff engagement.
The Human Resources Manager will manage very tactical tasks with an intense level of service while also providing counsel on high level situations to Executives and Operational Vice Presidents. The Human Resources Manager is a business partner to branches and Operational Vice Presidents, providing a solution oriented approach to all situations. The Human Resources Manager will cover assigned branches and departments, while operating as a member of an HR team supporting business units across the entire Association. Position will require up to 50% travel within the Greater Charlotte area from primary branch location to other branches/sites.
- Work with staff at all levels and provide service for a wide variety of tactical, operational and developmental needs.
- Develop human resources solutions by collecting and analyzing information, recommending courses of action.
- Comply with Federal, state and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
- Improve manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and employees.
- Provide both HR transactional and solution oriented business partner support to assigned branches, while developing and maintaining significant partnership with operational leadership at all levels.
- Provide leadership for the implementation, administration, and long-term planning of human resources services to assigned branches.
- Create, review, and approve position descriptions, submitting to designated HR representative to complete job grading.
- Work with staffing team to coordinate internal and external recruitment efforts.
- Coach and counsel leadership and staff on human resource policies and procedures, workplace issues, career development and other personal and professional concerns.
- Execute HR priorities and initiatives throughout the branches; including gathering, organizing and presenting information.
- Manage employee relations and act as point of escalation for employee issues.
- Conduct independent investigations.
- Responsible for the safeguarding of all personnel information, organization policies, and department processes.
- Work with Director of HR and fellow HR Managers to identify and develop HR best practices, benchmark similar employee relations issues, and provide coverage and collaboration for one another as needed.
- Work with Leadership Development and Staffing and Recruiting Departments on implementation of strategic talent management initiatives.
- Partner with Human Capital leaders in the areas of HR Operations, Benefits, and Payroll to provide tactical support and flow of communication with operations constituents.
- 7+ years of HR experience serving in a human resources role or an operations management capacity, to include supervision of staff and management of a unit, program or department.
- Experience with direct or indirect management of multi-unit.
- Minimum of 5 years working in a service oriented environment.
- Professional Human Resources (PHR) or Sr. Professional Human Resources (SPHR), desired.
- Subject matter expert in employee relations, regulations and compliance.
- Understanding of technology, HRIS, data management and analysis.
- Procedures, methods, strategies and techniques pertaining to HR.
- Knowledge of regulations, policies and procedures which govern HR and non-profit organizations and ability to accurately interpret and administer.
- Ability to work in a fast paced, service oriented, multi priority environment.
- Ability to multi-task.
- Ability to create and act with credibility with key leadership and employee populations.
- Effectively manage conflict resolution.
- Demonstrate initiative, ethical conduct, sound judgment and decision making.
- Effectively interact with people from diverse backgrounds.
- Well-organized and possess great oral and written communication skills.
- View problems and issues in the context of the bigger picture.
- Act with integrity in all business transactions.
- Influence without authority.
- Ability to work collaboratively with varying levels of leadership and gain consensus through strong partnerships.
- Strict adherence to confidentiality.
- Clearly articulate messages to a variety of audiences.
- Work on a broad range of projects involving people throughout the organizational ladder.
- Ability to work autonomously.
WORKING CONDITIONS:
- Ability to work in excess of a 40-hour week with irregular work hours.
- Ability to travel as needed within the Greater Charlotte area.
- Sit for extended periods of time.
- Bending, leaning, kneeling, and walking.
- Push, pull and lift up to 30 lb
- Ability to view/enter data for long periods of time.
- Ability to speak concisely and effectively communicate.
- Ability to communicate in English, written and oral.
Salary: $55,000.00 - $61,000.00